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Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country
you live and use the Product in, please use the Horizon Online Service Request
submission process found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is accepted at our
facility. An Online Service Request is available at http://www.horizonhobby.com/
content/service-center_render-service-center. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for service. When calling Horizon, you
will be asked to provide your complete name, street address, email address and
phone number where you can be reached during business hours. When sending
product into Horizon, please include your RMA number, a list of the included
items, and a brief summary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the shipping carton.
Provided warranty conditions have been met, your Product will be serviced
or replaced free of charge. Service or replacement decisions are at the sole
discretion of Horizon.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements - For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase date.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and
payment will be required without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost. By submitting the item
for service you are agreeing to payment of the service without notification.
Service estimates are available upon request. You must include this request with
your item submitted for service. Non-warranty service estimates will be billed
a minimum of ½ hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier's checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item to Horizon for
service, you are agreeing to Horizon's Terms and Conditions found on our website
http://www.horizonhobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country
of use and ownership. If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible for arranging return
shipment of the un-serviced Product, through a carrier of the sender's
choice and at the sender's expense. Horizon will hold non-compliant Product
for a period of 60 days from notification, after which it will be discarded.
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