10. Warranty and maintenance / disposal
Warranty and maintenance
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Three-year warranty for the unit from the date of purchase, excluding pump set and
accessories. Six month warranty for the batteries. The manufacturer is not liable for any
damage or consequential damage caused by incorrect operation, inappropriate usage
or use by unauthorised persons. Routine checks, servicing and battery exchange may
only be carried out by Medela authorised personnel.
The engineering of the Medela Symphony breast pump has been verified by independent
test institutes for compliance with the EN/IEC 60601-1 standard. Copies of such
certificates may be obtained on request. Because of the method of construction used,
Medela does not expect electrical safety to be affected at any time during the life of the
product – provided that it is used properly in accordance with its intended purpose as well
as these instructions for use, and that the device is serviced and repaired at an authorised
service centre. There are no prescribed or recommended electrical safety checks or
recurrent tests to be carried out.
Manufacturer's information provided in accordance with EN/IEC 62353:2014 "Medical
electrical equipment – Recurrent test and test after repair of medical electrical equipment".
Besides the cleaning procedure(s) described in chapter 5 and battery charging for pumps
with optional batteries as described in chapter 6, no further maintenance is required.
Besides the inspection procedures described in chapter 3, e.g. visual signs of damage
to the pump or power cord, pump dropped or dropped into water, no further inspections
are required. As pointed out in chapter 3, service and repair may be performed only by an
authorised service agency (centre) in full accordance with the Symphony Service Manual
using original Medela spare parts mentioned therein. The service manual, wiring diagrams,
and descriptions are available upon request from Medela.
Medela deems that the final production testing replaces on-site testing of the device before
putting into service.
The operating life of the Symphony breast pump is 3000 hours. The service life is 7 years if
used normally, including the life of the internal batteries. The service life of the accessories
is two years (see chapter 11).