Franklin Electric SUBDRIVE CONNECT Serie Manuel Du Propriétaire page 43

MAINTENANCE
Troubleshooting
System Diagnostic Fault History
The SubDrive Connect continuously monitors system performance and can detect a variety of abnormal
conditions. In many cases, the drive will compensate as needed to maintain continuous system opera-
tion; however, if there is a high risk of equipment damage, the drive will stop the system and display the
fault condition. If possible, the drive will try to restart itself when the fault condition subsides. Each time
a fault is detected in the system, the drive records the fault with the date and time the fault was de-
tected. A maximum of 500 events are recorded and can be viewed and emailed using the FE Connect
mobile app.
Refer to "Communications" on page
Diagnostic Fault Codes
T T a a b b l l e e 1 1 . .
Codes Fault
F F 1 1 Motor
Underload
F F 2 2 Undervoltage
F F 3 3 Overcurrent or
Locked Pump
F F 4 4 Incorrectly Wired •
F F 5 5 Output Open
Phase
41.
Possible Causes
• High static, light loading pump
• Over-pumped well
• Broken shaft or coupling
• Blocked screen, worn pump
• Air/gas locked pump
• SubDrive not set proerly for pump end
• Frequency near maximum with load less than
configured underload sensitivity
• System is drawing down to pump inlet (out
of water)
• Maximum frequency set too low for perma-
nent magnet motor
• Low line voltage, less than approximately
150 VAC
• Miswired input leads
• Loose connection at breaker or panel
• Motor and/or pump misalignment
• Dragging motor and/or pump
• Motor and/or pump locked
• Abrasives in pump
• Excess motor cable length
• Amperage above SFL at 30 Hz
• Incorrect motor type selected
Wrong resistance values on main and start
• Loose connection
• Defective motor or drop cable
• Wrong motor
Corrective Action
• Reset Potentiometer for less sensitivity if not out of water
• Check pump rotation, reconnect if necessary for proper
rotation
• If possible, set deeper in well to reduce possibility of air/
gas locked pump
• Verify DIP switches are set properly
• Check Underload Sensitivity Setting (Potentiometer or
Wi-Fi)
• Increase maximum frequency to 125Hz or more for perma-
nent magnet motors - if maximum frequency must be be-
low 125Hz, adjust underload sensitivity setting to a lower
value.
• Line voltage needs to be 190 to 260 VAC
• Check incoming power connections and correct or tighten
if necessary
• Correct incoming voltage. Check circuit breaker or fuses,
contact power company
• Remove and repair or replace as required
• Reduce motor cable length. Adhere to Maximum Motor
Cable Length table.
• Confirm the motor type on DIP SW1 Position 7 is set
correctly.
• Check wiring, motor size and DIP switch setting. Adjust or
repair as needed
• Open reading on DC test at start.
• Check drop cable and motor resistance, tighten output
connections, and repair or replace as necessary.
• Use dry motor to check drive functions. If drive runs and
exhibits an underload fault, drive is good.
MAINTENANCE
Troubleshooting
43