Why Can't I Login; What Information Do I Need When Contacting Optos - Optos California P200DTx rg Manuel D'utilisation

Chapter 3 - How to...
Problem Possible cause
opto map images
show small random Dust on the main mirror, or
artefacts in fixed main mirror dirty.
position.
I see a bright reflex
above the optic Patient is too close.
nerve head.
Scan head
NOT
Uncontrolled shut down
starting up. Screen
leading to disk checks at
and power LEDs are
start-up.
on.
Cannot image due
to image server Image server disk is full.
error.
Cannot locate
Images taken under wrong
images just taken of
patient.
patient.
Images are Server or communications
NOT
error.
appearing in review.
I cannot login to Account does
OptosAdvance.
password error.
3.4.9.1 Why can't I login?
This is usually a password typing error (all passwords are case sensitive). Please check your keyboard
Lock]
is on. Contact your System Administrator for assistance if you have forgotten your username or
NOT
password.
Ask your System Administrator to confirm your username and reset your password if necessary.
If no user details are displayed then there may be a problem with the connection to the image server.
1. End the current session and switch off the power.
2. Restart the image server.
3. Switch the power back on to the scan head.
If you still experience problems please contact your Optos representative, see Contact us on page 63 .

3.4.9.2 What information do I need when contacting Optos?

You will need to provide your
documentation.
Page 52 of 69
English
Solution
Use the recommended cleaning materials and
procedure for cleaning the main mirror, see Cleaning
the main mirror on page 49.
If the issue persists contact your Optos
representative.
Image with the patient further out.
Allow 15 minutes for the device to complete start up.
Be sure to shut down correctly at the end of each day,
see Use standby mode at the end of each day on
page 30.
Storage provisions on the image server need to be
extended. Contact Optos for assistance.
Confirm the patient's name and check against the
patient name displayed for the recently captured
images. If they do
moving them.
Shut down the scan head and image server. Restart
the image server first followed by the scan head, see
How do I restart the image server? on the facing page
and How do I restart the scan head? on the facing
page.
Contact your local system administrator and see Why
can't I login? below.
exist;
NOT
Multiple failed login attempts will result in the user
account being locked until a System Administrator
unlocks the account.
Site Number when contacting Optos. You can find the
match contact Optos for help
NOT
Site Number on your Optos
Part Number: G108025/4GWE
Copyright 2017, Optos plc. All rights reserved.
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