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Inspection or Services - If this Product needs
to be inspected or serviced and is compliant
in the country you live and use the Product in,
please use the Horizon Online Service Request
submission process found on our website or
call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note
that original boxes may be included, but are
not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier
that provides tracking and insurance for lost or
damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted
at our facility. An Online Service Request is
available at http://www.horizonhobby.com/
content/_service-center_render-service-center.
you do not have internet access, please contact
Horizon Product Support to obtain a RMA number
along with instructions for submitting your product
for service. When calling Horizon, you will be
asked to provide your complete name, street
address, email address and phone number where
you can be reached during business hours. When
sending product into Horizon, please include
your RMA number, a list of the included items,
and a brief summary of the problem. A copy
of your original sales receipt must be included
for warranty consideration. Be sure your name,
address, and RMA number are clearly written on
the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If
you have any issue with a LiPo battery, please
contact the appropriate Horizon Product Support
offi ce.
Warranty Requirements
consideration, you must include your original
sales receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met,
your Product will be serviced or replaced free of
charge. Service or replacement decisions are at
the sole discretion of Horizon.
Non-Warranty Service - Should your service not
be covered by warranty, service will be completed
and payment will be required without notifi cation
or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing
to payment of the service without notifi cation.
Service estimates are available upon request. You
must include this request with your item submitted
If for service. Non-warranty service estimates
will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight.
Horizon accepts money orders and cashier's
checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any
item to Horizon for service, you are agreeing
to Horizon's Terms and Conditions found on
our website http://www.horizonhobby.com/
content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced
Product, through a carrier of the sender's choice
and at the sender's expense. Horizon will hold
non-compliant Product for a period of 60 days
from notifi cation, after which it will be discarded.
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- For Warranty