Troubleshooting - Sygonix 2300294 Notice D'emploi

12. Troubleshooting

With the surveillance system you have purchased a product that has been designed according to the state of the
art and is reliable in operation. Even then, problems and malfunctions can occur. Therefore, observe the following
information on how to solve the possible malfunctions.
Camera image is not displayed
• Check that the RJ45 plug is correctly inserted into the corresponding socket on the back of the monitor/DVR and
that the plug is locked in place.
• Check that the BNC connectors between the monitor/DVR, connection cable and cameras are correctly locked.
The recording is black and white.
• At night-time, the IR LEDs turn on and recordings are made in black and white.
There is no image on the LC display.
• Switch on the monitor/DVR.
• The LC display automatically switched off to save electricity (time can be set in the menu, function can also be
disabled). Press any button on the monitor/DVR or the IR remote control.
Motion detection does not function properly
• Motion detection is based on the detection of changes in the camera image. This type of motion detection is differ-
ent from devices that use a PIR sensor. PIR sensors react to a change in temperature.
Advantages: Works independently of the ambient temperature and the moving object's temperature; motion
detection is also possible through glass
Disadvantages: False tripping is possible e.g. due to moving vegetation or rapid changes in brightness (e.g. sun/
clouds)
• Re-position the camera.
• The objects in the detection range are moving too fast.
The SD card is not recognised
• The monitor/DVR only supports SD memory cards up to 128 GByte.
• The monitor/DVR only supports FAT and FAT32 file formats (NTFS is not supported).
• Use the corresponding function of the monitor/DVR to format the memory card, as described in section 11. g); all
data on the memory card will be lost. The formatting process may take some time depending on the memory card
size.
• Remove the memory card, and then insert it back into the monitor/DVR.
• Use a different memory card.
• Switch off the monitor/DVR, and then switch it back on.
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