Additional Troubleshooting - Medela Sonata Mode D'emploi

Additional Troubleshooting

If your breast pump is not
responding as expected
If breast pump does not
power on
If breast pump does not run
after pushing the start/stop after pushing the start/stop after pushing the start/stop
button
If breast pump exterior
gets wet
If breast pump is submerged
in water
If there is low or no suction
If there is a breast milk
overfl ow
No "let-down" or breast milk
expression
Data cannot be sent
If you have not resolved the problem with your breast pump or you have further questions,
please contact Medela Customer Service at 1-800-435-8316 or fi ll out the Contact Us form at
www.medelabreastfeedingus.com | www.medela.ca.
Questions? Visit www.medela.com or call us at 1-800-435-8316.
• To reset your device, plug Sonata into external power and press and hold the power
button (on the back) for up to 10 seconds or until the pump display fl ashes. If there is no
change contact Medela Customer Service at 1-800-435-8316.
• Check that the breast pump is plugged into a working electric outlet.
• If there is no power, display does not light up, and there is no error alert appearing on
screen, contact Medela Customer Service at 1-800-435-8316.
• Make sure you've powered on the breast pump.
• Make sure breast pump is plugged in and/ or charged.
• For more information, refer to General Alert (Section 16).
• Unplug from power source and power off and discontinue use.
• Dry off the exterior of the breast pump.
• Unplug from power source, power off and discontinue use.
• Contact Medela Customer Service at 1-800-435-8316.
• Check that all of the breast pump and kit connections are secure.
• Disassemble the double-pumping kit and check that all pieces are clean and
not damaged.
• Assemble the pump set as directed in Assembling your Breast Pump (Section 9).
• While pumping, make sure the breast shields form a complete seal around the breast.
• When single pumping, check that the unused end is correctly stored in the tubing holder.
• If suction does not improve after following these steps, contact Medela Customer Service
at 1-800-435-8316.
• Turn off the breast pump and unplug the power cord from the electrical outlet.
• Use a damp (not wet) cloth to wipe the breast pump.
• If there is milk in the tubing: Remove tubing from the pump unit as well as breast shield
assembly. Clean as directed in Section 6.
• When all components are dry, reassemble.
• Ensure your breast pump kit is assembled correctly and suction is available.
• Relax and take a 10-15 minute break if let-down is not achieved after two consecutive
pumping sessions.
• Consult with a health care or lactation professional if expression does not occur.
• The Bluetooth ® function
function and try sending data again.
• Pairing between the two devices has not been completed. Perform pairing instructions
again. Refer to "How do I pair my Sonata Breast Pump with my mobile device?" in
Section 13.
• The mobile device is too far away from the breast pump. Move the device and breast
pump closer together.
• The application on the mobile device is not ready. Check the application.
• If the Err symbol appears after checking the application, contact Customer Service at
1-800-435-8316.
on the mobile device is turned off. Turn on the Bluetooth
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