No.
Malfunction
12
Driving wheels are blocked.
Robot does not clean
13
automatically at the
scheduled time.
Robot does not perform
14
Continuous Cleaning.
If you cannot solve the issues by following the above instructions, please contact after-sales service.
EN∣28
Possible Causes
Driving wheels are blocked by foreign objects.
Time Scheduling function is cancelled.
The Robot is out of power.
The Robot is in Do Not Disturb mode.
The Robot is in Do Not Disturb mode.
The Robot did not automatically return to the
Charging Dock last time.
Solutions
Please rotate and press the driving wheels to check
whether there is any foreign object wrapped or stuck. If
there is any foreign object, please clean it in time. If this
problem persists, please contact Customer Care for help.
Reset appointment.
Charge the Robot.
In Do Not Disturb mode, Robot does not perform scheduled
cleaning.
In Do Not Disturb mode, Robot does not perform
Continuous Cleaning.
Continuous Cleaning is not performed when you manully
recharge Robot or move it to Charging Dock.