Laufen CLEANET ALVIA Notice D'utilisation page 24

7 TROUBLESHOOTING
Electric shock!
Risk of death!
MESSAGES AND FAULTS
Laufen customer services
EN
If faults occur and cannot be rectified using the information in the operating manual,
please contact Laufen customer services.
www.laufen-cleanet.com
PROBLEM
The product does not respond to the
auxiliary side control
The product does not respond when
pressing the remote control and the
leds of the remote control do not
switch on
Temperature leds line in the remote
control are blinking.
Position leds line in the remote
control are blinking.
The product does not respond when
pressing the remote control and
the leds in the functions area of the
remote blink.
No function activates and a two-
beep sound can be heard.
The cleaning function stops.
The lights blink once every 5
seconds. The cleaning function stops
.
Never open the appliance to perform repairs yourself.
Contact Laufen customer services.
POSSIBLE CAUSE
The device is turned off.
The product is unplugged or
disconnected.
The batteries of the remote control
are dead.
The batteries of the remote control
are not properly placed.
The batteries in the remote control
are running low.
The batteries of the flush remote
control from the remote control are
running low.
The device is turned off.
The remote control is not connected
to the e-bidet.
The remote control cannot be
connected to the e-bidet. (The
batteries are new and they are
correctly placed).
The user is not seated properly and
the sensor is not working.
The pre-set cleaning time of 2
minutes has expired.
The infrared sensor has stopped
detecting the user. If the position
during use is too forward, the device
might stop detecting the user.
Failure of power supply.
Not enough water is entering the
Alvia. The shut-off valve is closed or
there is a general supply failure.
Not enough water is entering the
Alvia. The water inlet filter is blocked.
Not enough water is entering the
Alvia. The inlet flexible hose is
pinched or bent.
Not enough water is entering the In-
Wash for no previous reason.
24
SOLUTION
Press the Stop button on the auxiliary side
control.
Connect the device to the mains.
Replace the batteries. (See 6.3).
Verify that the batteries are placed in
the correct position.*
Replace the batteries (See 6.3).
Replace the batteries (See 6.3).
Press the Stop button on the auxiliary side
control.
Connect the remote control. (See 2.6)
*
Correct your position. *
This is normal. Activate the cleaning function
again.
Sit down correctly.
Reactivate the cleaning function. *
Verify the electrical system or unplug and
plug in the cable to the mains.
Verify there is water supply from the mains
and reset the product (See 5).
Clean the water filter (See 6.4) and reset the
product (See 5).
Reposition the inlet flexible hose andreset the
product (See 5).
*