MAHLE eX1 Manuel D'utilisation page 33

5. Service
As mentioned above in previous sections, the External Battery eX1 and
its compatible elements cannot be repaired. Please follow the instructions
provided here in this chapter to answer any questions or resolve any issues.
If the problem persists, please do not hesitate to contact the MAHLE
technical service or your closest dealer.
5.1. Warranty
The terms and timeframes of the warranty are based on our policy for the
end user and on the warranty regulations for the end user and the laws in
each region. Contact your dealer if you have any problems with the system,
as MAHLE has set up a global network for dealers and technical advice for
regions where the sale of the External Battery eX1 is authorised.
5.2. FAQs
I have not used my External Battery eX1 for a long time and now it does
not turn on when I press the button
If you have not used the external battery for more than 60 days, it
automatically goes into suspension mode. Connect it to the charger to
activate it. The battery may have gone into ultra suspension mode, in which
case you will need to leave it connected to the charger for at least one hour.
Can I use my External Battery eX1 on other MAHLE Smartbike
Systems?
The External Battery eX1 is currently not compatible with X35 systems. This
system has a External Battery that is specific to X35 systems.
How long does my External Battery eX1 take to charge?
An 80% charge level can be reached after two hours of charging. The final
part will take longer to charge, depending on the internal battery version
installed, but the maximum charging time is around 4 hours. The battery will
automatically switch off 20 minutes after reaching 100% charge.
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