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HID207
User Manual
Before Calling For Service
Slow production – check condenser for dirt, clean condenser.
Slow production – check temperature of cabinet, if the room is hot or air flow restricted, production will be
slow.
Drip Tray Not Draining:
•
Remove the cup holder, then check the filter beneath that, and remove any debris around the filter.
•
If water starts to flow down return filter and cup holder to their positions.
•
If water is still not draining, gently inserting a bottle brush in to the Drain Connection using a back and forth
motion, until drainage issue is cleared.
•
Slowly pour sanitizer* solution directly in to the Drip Tray in order thoroughly sanitize the drain system.
Note: To prevent future clogs be sure to sanitize the Drip Tray regularly and ensure to pour only water in to the
Drip Tray (ie. no coffee, soda, etc.)
*Sanitizer- Mix a 1 gallon of locally approved sanitizer and slowly pour in to the Drain Connection to help
prevent future drainage issues. Certain environments may require more frequent sanitizing.
To asses the following items, access to the control panel is required. If that is beyond user comfort level, call
for service.
No ice, status light OFF, power light ON – check water supply. Restore water supply to unit if shut off.
Remove front panel and check water indicator light, if ON, the unit is not sensing water.
Note: Unit will automatically restart when the water supply is restored.
Note: Unit will NOT operate if connected to an ultra pure water supply. Conductivity must be above the listed
limit (see page 3).
No ice – check power supply. If there are no lights on the control panel there is no power to the controller.
Confirm unit is plugged into a working outlet of the correct voltage.
Note: Unit will automatically restart when power is restored. If unit has NOT been in operation, the on-off button
must be pressed to start operation.
No ice, bin full light ON - check for false bin full caused by mineral scale on the optical sensors, located at the
top of the ice chute. Status light green with no ice being made is a sign of false bin full.
Carefully clean the optical sensors of accumulated scale. Do not scrape with a sharp object.
No ice dispensed, bin full light ON, bin is full and ice dispense light is ON when container is present at
ice station. Call for service.
No water dispensed, power light ON, water dispense light ON when container present at water station.
Check water supply and water filter if used for restriction. Restore water pressure.
All code display shows code E, 2, 3: Call for service.
March 2024
Page 22
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