Pit Boss PLATINUM KC COMBO Manuel D'instructions page 36

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
For FAQ, please visit www.pitboss-grills.com . You may also contact your local Pit Boss® authorized dealer or contact Customer
Care for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
WOOD PELLET GRILL
PROBLEM CAUSE
No Power Lights Temperature Control
On The Control Dial is still off.
Board
Not Connected To
Power Source
Fuse Blown On The
Control Board
The GFCI outlet has
been tripped.
Faulty Control Board
Pellets in Fire pot Auger Not Primed
Will Not Light
Auger Motor Is
Jammed
Igniter Failure
Flashing Dots On The Igniter Is On
LCD Screen
Flashing Grill Temperature Is
Temperature On Below 65°C /150°F
LCD Screen
36
TROUBLESHOOTING
SOLUTION
Press the Power Button, and ensure the button glows blue to show there is a power
connection. Turn the Temperature Control Dial to a temperature setting.
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum 10 Amp
service (see Electric Wire Diagram for access to electric components) Ensure all wire connections
are firmly connected and dry.
Disconnect the grill from power source and lift the hopper lid and remove the panel behind the lid.
Carefully pull the wires of the controller towards yourself, so that you can have comfortable access
to the board. Check the fuse for a broken wire or if the wire has turned black. If yes, fuse needs to
be manually replaced.
Disconnect the grill from power source and remove hopper access panel (see Electric Wire Diagram
for diagram) and ensure all wire connections are firmly connected and dry. Ensure GFCI is a minimum
10 Amp service.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger tube. If not primed, the igniter will timeout before
the pellets reach the fire pot. Follow Auger Priming Procedure .
Turn the unit off by pressing and holding the power button for2 sec. Remove cooking components
from the pellet grill. Press the Power Button to turn the unit on, turn Temperature Control Dial to
SMOKE, and inspect the auger feed system. Visually confirm that the auger is dropping pellets into
the fire pot. If not operating properly, call Customer Care for assistance or a replacement part.
Turn the unit off by pressing and holding the power button for 2 sec. Remove cooking components
from the pellet grill. Press the Power Button to turn the unit on, turn Temperature Control Dial to
SMOKE, and inspect the igniter. Visually confirm that the igniter is working by placing your hand
above the fire pot and feeling for heat. Visually confirm that the igniter is protruding approximately
8mm(max)/0.3 inches(max) in the fire pot. If not operating properly, follow Manual Start-up
Procedure to continue use of grill; however, call Customer Care for assistance or a replacement
part.
This is not an error that effects the grill. Used to show that the unit has power and is in Start-Up
mode (igniter is on). The igniter will turn off after five minutes. Once the flashing dots disappear, the
grill will begin to adjust to the desired temperature selected.
This is not an error that effects the unit; however, it is used to show that there is some risk that the
fire could go out. Check hopper for sufficient fuel or if there is an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions. Check grill temperature probe and
follow Care and Maintenance instructions if dirty. Check fire pot for ash build-up or obstructions,
and follow Care and Maintenance instructions for ash build-up. Check fan. Ensure it is working
properly and air intake is not blocked. Follow Care and Maintenance instructions if dirty. Check
auger motor to confirm operation (rotation), and ensure there is no blockage in the auger tube.