Troubleshooting - Ford 16A Three Phase Mode D'emploi

State Statu Description
s in-
dic-
ator
Power On Blue, center
single LED, solid
Standby Blue, full bar,
solid
Charging Blue, full bar,
pulsing
Locked Blue, center
single LED, in-
termittent
Plugging In White, full bar,
cycling to
middle
Setup Mode White, full bar,
pulsing
Update/Re- White, wipe left
booting to right
Pairing Mode White, full bar,
cycling to
middle
Ford Connected Wall Box Operation manual
Explanation State
The wall box is Self-Check
powered and un- Mode
locked (default
state)..
The wall box is Charging Re-
powered and ready duced (Over-
to be charged but heating)
the charger is not
charging the
Station Error
vehicle.
State
The wall box is
successfully char-
ging the vehicle.
The wall box is Station fault
powered and is
locked and will not
charge until un-
Station Elec-
locked.
trical fault
The wall box is con-
necting to the
Unplug
vehicle, preparing
to charge.
The wall box is in
setup mode for
managing settings
such as Wi-Fi.
Table 2: Status indicator
The wall box is
5.5

Troubleshooting

downloading firm-
ware or rebooting
HMI State Recommended Actions
after changes to
Unpowered Make sure that the circuit is operational and
settings.
that the circuit breaker is switched on. If the
The wall box is con-
problem persists, please contact Ford Cus-
necting to a phone
tomer Service.
for setup and
Not Charging 1.
changes to set-
tings.
2.
Statu Description Explanation
s in-
dic-
ator
White, full bar, The wall box is
solid checking that all
status indicators
are working.
Amber, full bar, The wall box is
solid back- charging at a re-
ground. Blue, duced rate due to
center, pulsing overheating.
Amber, full bar, The wall box has a
solid fault and requires
troubleshooting,
see the App for de-
tails.
Red, full bar, The wall box has
solid experienced a non-
recoverable fault.
Red, full bar, The wall box has
blink experienced a
ground fault.
White, full bar, The EVSE (electric
solid vehicle supply
equipment) is be-
ing disconnected
from the vehicle (a
few seconds).
Make sure that the station is not in a
locked state.
Make sure that the station has its
power switched on.
SKLJ98-10C823-BA
HMI State Recommended Actions
3. Make sure that the vehicle coupler is
properly inserted into the vehicle.
4. Verify and adjust your vehicle charge
scheduling or time preferences.
5. Verify that the vehicle is not fully
charged already.
Unexpected 1. Make sure that the vehicle coupler is
Standby properly inserted into the vehicle.
2. Verify and adjust your vehicle charge
scheduling or time preferences.
3. Verify that the vehicle is not fully
charged already.
Update Wait for the wall box to finish its updates.
/Rebooting
Note: Unplug the vehicle coupler before cyc-
ling the breaker off and back on. Then plug
the vehicle coupler back into the vehicle.
If the issue persists, please contact Ford Cus-
tomer Service.
Charging Re- 1. Unplug the wall box from the vehicle.
duced
2. Switch the wall box off and back on at
the circuit breaker.
3. If the issue persists, please contact
Ford Customer Service.
General
1. Unplug the wall box from the vehicle.
Trouble-
2. Switch the wall box off and back on at
shooting
the circuit breaker.
3. If the issue persists, please contact
Ford Customer Service.
Non-recover- 1. To prevent unnecessary replacement
able Fault of the wall box evaluate the error code
provided to on by the FordPass™ App.
2. For example in case of an over-temper-
ature fault.
3. If the issue persists, please contact
Ford Customer Service.
Ground Leak- 1. Unplug the coupler from the vehicle.
age Fault
2. Switch off the circuit breaker.
9