Exclusions; Warranty Processing - Ford 16A Three Phase Mode D'emploi

A Ford Connected Wall Box replaced under warranty or com-
ponents replaced in the course of a repair shall become the
property of Ford.
10.2
B. Exclusions
Excluded from the warranty:
1. Damage to the Ford Connected Wall Box caused by
improper use, improper installation or modifications
not previously authorized by Ford .
2. Damage due to normal wear and tear.
3. The reimbursement of consequential damages.
4. Claims for compensation for indirect damage (e.g.
damage resulting from loss of time, loss of means of
transport, loss of business, temporary vehicle hire
costs or for inconvenience).
5. Claims for reduction or cancellation of the purchase
contract.
6. Ford is not responsible for any repair or replacement
that is required as a direct result of a failure to prop-
erly maintain the Ford Connected Wall Box in accord-
ance with (i) the user manual and (ii) any mainten-
ance schedules and servicing requirements.
NOTE:
Only the services listed under A. Contents can be claimed un-
der this guarantee. There are no further claims, especially
those from § 280 BGB (which applies in Germany only).
The limitations of liability stated here do not apply to dam-
ages resulting from injury to life, body or health or to claims
under the applicable regulations (including the Product Li-
ability Act/regulations in your country).
10.3
C. Warranty processing
If a material or manufacturing defect occurs that needs to
be repaired under this warranty, please contact the Ford
Customer Relationship Centre in your country (see Section E
below) to start your claim.
Ford reserves the right to request the return of the affected
the Ford Connected Wall Box under warranty in order to
check it for the existence of a possible warranty claim. If a
12
Ford Connected Wall Box requested for testing is not sent in
due to circumstances beyond the control of Ford, the war-
ranty claim will be rejected as unfounded.
If a warranty claim is confirmed after the test, the Ford Con-
nected Wall Box in question will either be repaired by an au-
thorised Ford partner or replaced free of charge. In individual
cases, however, it is possible that the authorised Ford part-
ner may request payment. In these cases, if the warranty
claim is justified, a subsequent refund will be made.
10.4
D. Remarks
To the extent legally permitted, claims under this warranty
are subject to a limitation period of 6 months from the date
you first became aware of the defect.
The warranty is a voluntary promise by Ford. This warranty is
governed by the local law of your country of residence. Your
statutory warranty rights are not limited by this or by the
use of services under this warranty.
SKLJ98-10C823-BA Ford Connected Wall Box Operation manual