Troubleshooting - natus OLYMPIC SMART SCALE 60 Mode D'emploi

Section 3: Service
The following is a chart of minor problems and their probable solutions. For problems beyond the
scope of this chart, call Natus Medical toll free at 1-866-940-7143 in U.S. or Canada.
Problem
"Standby" light blinks but scale
wll not show "0".
Scale will not illuminate and
"Standby" light does not blink.
Scale will not reweigh with
"Reweigh" button.
Scale will not zero with "Zero"
button.
Scale will not change resolution
with "1 gm/5gm" button.
Scale will not display last locked
weight with "Recall" button.
Scale will not change units with
"gm/lb" button.
Scale will not lock weight on
display and green "Read" light
does not illuminate.
Page 3-20

Troubleshooting

Probable Cause
Unit is out of calibration.
Malfunctioning loadcell.
Malfunctioning main PCB.
Malfunctioning power supply PCB.
Battery power drained and device not
connected to electrical outlet.
Blown fuse.
Malfunctioning membrane switch panel.
Malfunctioning power supply PCB.
Malfunctioning main PCB.
Malfunctioning display PCB.
Defective display panel cable.
Malfunctioning membrane switch panel.
Defective display panel cable.
Malfunctioning main PCB.
Gm/lb disabling switch is active.
Malfunctioning membrane switch panel.
Defective display panel cable.
Malfunctioning main PCB.
Scale in weight lock inhibit test mode
(see page 3-13).
Malfunctioning main PCB.
OLYMPIC SMART SCALE
Solution
Calibrate the scale. See Calibration page 3-1.
Test the loadcell (see Problems and Solutions on
page 3-10).
Test the board (see Problems and Solutions on
page 3-10).
Test the board (see Problems and Solutions on
page 3-10).
Connect the device to an appropriate electrical
outlet, then allow the to battery to recharge for 2.5
hours.
Replace the fuse (see Replacing the Fuse on page
3-15).
Test the switch panel (see Problems and Solutions
on page 3-10).
Test the board (see Problems and Solutions on
page 3-10).
Test the board (see Problems and Solutions on
page 3-10).
Test the display PCB (see Problems and Solutions
on page 3-10).
Test the display cable.
Test the switch panel (see Problems and Solutions
on page 3-10).
Test the display cable.
Test the board (see Problems and Solutions on
page 3-10).
Deactivate gm/lb disabling switch (see page 1-2).
Test the switch panel (see Problems and Solutions
on page 3-10).
Test the display cable.
Test the board (see Problems and Solutions on
page 3-10).
Turn the scale off to exit test mode.
Test the board (see Problems and Solutions on
page 3-10).
® Model 60/65