Troubleshooting Guide - SPM K-Soft Manuel D'utilisation

13. TROUBLESHOOTING GUIDE

Problem
The appliance does not
cool, or cools
partially, and
compressor is running
The appliance does not
cool, or cools
partially, and
compressor is
running
The appliance is noisy
The main switch is in the
ON position but
appliance does not run
The appliance leaks from
the side drawer
The appliance is running
and the top tank is filled
with liquid product but
nothing comes out of
the tap
The tap is leaking
The beater does not turn
The beater is noisy
during rotation
Buttons do not respond
to being pressed
Date of issue: October, 2018
Possible cause
The space around the appliance is
•
only inadequate for ventilation
the The appliance is operating in wash
•
mode
The fan is not functioning
•
There is a loss of coolant
•
Electrical components
•
only compressor are not functioning
the Some electrical
•
not disconnected
Defective compressor
•
The beater and its components
•
have not been installed correctly
The freezing cylinder is empty
•
The fan blades
•
internal components
The front flange has not been
•
the positioned correctly
Some electrical
•
disconnected
The switch is broken
•
The electronic panel is defective
•
The agitator motor is defective
•
The seal contact surface is dirty or
•
damaged
The pump is not working
•
The mix in the cylinder is too dense
•
The tap has not been reassembled
•
correctly
The movement
•
impeded
The o-ring seals are damaged or
•
worn
The front flange is not mounted
•
correctly
Some electrical
•
disconnected
The electronic panel is defective
•
The agitator motor is defective
•
The cylinder is empty
•
The keypad is defective
•
The electronic panel is blocked or
•
defective
NOTE: The following procedures must
be performed by qualified technical
Allow at least 20 cm of free space around
•
the appliance and place it away from
other heat sources
Turn on the cooling system by turning off
•
wash mode and activating cooling mode
Check
•
necessary replace the fan
Find the leak, eliminate it and recharge
•
the system
of the Replace non-functioning components
•
Check electrical connections
•
connections are Replace the compressor
•
Dismantle the beater and reassemble the
•
parts correctly
Find the root cause and solve it in order
•
are impacting to have it running with product
Check and adjust
•
Correctly position the front flange
•
Check electrical connections
•
connections are Replace the switch
•
Replace the electronic panel
•
Replace the agitator motor
•
Check and clean or replace the seal
•
Check and solve
•
Establish
•
excessively, resolve the problem and
restart the appliance replacing the mix
Dismantle
•
correctly
of the tap is Clean the tap and its housing and
•
lubricate with the vaseline supplied
Replace the o-rings
•
Mount the front flange correctly
•
Check electrical connections
•
connections are Replace the electronic panel
•
Replace the agitator motor
•
Check the root cause and solve
•
Replace the keypad
•
Turn the appliance off and on and if the
•
problem persists, replace the panel
Revision 1
staff
Solution
the electrical connections,
why the mixture
and reassemble the
Page 44/72
if
thickens
tap