Troubleshooting Guide - Hatco HWB Série Manuel D'installation

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Food well not hot enough.
Food well too hot.
No heat.
auto-Fill system not
working.
Food product not holding
hot enough.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest authorized Hatco Service agency or Hatco for
assistance. To locate the nearest Service agency, log onto the Hatco website at www.hatcocorp.com and click on
Find Service Agent, or contact the Hatco Parts and Service Team at:
Telephone: 414-671-6350
e-mail: partsandservice@hatcocorp.com
Fax: 414-671-3976
Probable Cause
Temperature Control set too low.
Heating element not working.
Temperature Control not working properly. Contact authorized Service agent or Hatco for
Voltage supplied is incorrect.
Temperature Control set too high.
Temperature Control not working properly. Contact authorized Service agent or Hatco for
Voltage supplied is incorrect.
Unit turned off.
Circuit breaker tripped.
Temperature Control not working properly. Contact authorized Service agent or Hatco for
Heating element not working.
Water level sensor is dirty and not
"sensing" properly.
Water fill valve malfunctioning.
Well being operated as a dry unit.
ELECTRIC SHOCK HAzARD: Turn OFF power switch,
unplug power cord/turn off power at circuit breaker, and
allow unit to cool before performing any maintenance or
cleaning.
adjust Temperature Control to a higher setting.
Contact authorized Service agent or Hatco for
assistance.
assistance.
Verify correct voltage is supplied to unit. Low supply
voltage will cause improper heating.
adjust Temperature Control to a lower setting.
assistance.
Verify correct voltage is supplied to unit. High supply
voltage will cause unit to overheat and my damage
the unit.
Turn on unit.
Reset circuit breaker. If circuit breaker continues to
trip, contact authorized Service agent or Hatco for
assistance.
assistance.
Contact authorized Service agent or Hatco for
assistance.
Perform the "Weekly Cleaning" procedure in the
Maintenance section with special focus on the water
level sensor (located inside the far left well).
Contact authorized Service agent or Hatco for
assistance.
allow unit to cool and fill with the appropriate amount
of water for wet operation. Wet operation promotes
consistent hot food holding.
22
WARNING
Corrective Action
Form No. HWBCEM1-0515