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WARNING
This unit must be serviced by trained and qualified
personnel only. Service by unqualified personnel may lead
to electric shock or burn.
Symptom
LED lights not working
Unit is plugged in, but nothing
works.
Unit is on, but not warming.
Unit is heating, but is not
producing humidity.
Unit is not producing any "hot
air" inside cabinet.
Error Codes
The following error codes may appear on the digital display to
indicate an error in the operating condition of the unit. Contact
an Authorized Hatco Service Agent or Hatco for assistance
Err 01 = No power to heating elements.
Err 02 = Power to one heating element only.
Err 03 = Incorrect voltage supplied to unit.
Err 04 = Temperature/humidity probe is disconnected or
damaged.
Err 05 = The temperature inside cabinet is running too hot.
Turn OFF power to unit.
Trivets
Trivets can be ordered as accessories.
Food Pans
Food pans can be ordered as accessories.
Form No. GMHDCEM-0918
Probable Cause
LED lights are defective.
No power to unit.
Power cord is damaged.
Defective Power I/O (on/off) switch.
Incorrect voltage supplied to heating element. Contact an Authorized Hatco Service Agent or Hatco for assistance.
Heating element is defective.
Water pan is low or empty.
When using distilled water, no minerals are
being sensed by low water probe.
Water heating element is defective.
Incorrect voltage supplied to heating element. Contact an Authorized Hatco Service Agent or Hatco for assistance.
Heating element is defective.
Blower motor is defective.
Trivet
Food Pan
TROUBLESHOOTING GUIDE
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Corrective Action
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Fill water pan with water.
On initial fill, add one teaspoon of salt to the water reservoir.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Contact an Authorized Hatco Service Agent or Hatco for assistance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please
contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto
the Hatco website at www.hatcocorp.com, select the Support
pull-down menu, and click on "Find A Service Agent"; or contact
the Hatco Parts and Service Team at:
Telephone: +1-414-671-6350
e-mail: support@hatcocorp.com
OPTIONS AND ACCESSORIES
Water Pans (GMHD Models Only)
Water pans can be ordered as accessories.
11
WARNING
Water Pan
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