Troubleshooting; Types Of Trouble And How To Correct Trouble - Sony Handycam DCR-TRV38E Mode D'emploi

— Troubleshooting —
English

Types of trouble and how to correct trouble

If you run into any problem using your camcorder, use the following table to troubleshoot the
problem. If the problem persists, disconnect the power source and contact your Sony dealer. If
"C:ss:ss" appears on the screen, the self-diagnosis display function has activated. See page 242.
During recording
Symptom
START/STOP does not operate.
The power goes off.
The picture in the viewfinder is not
clear.
SteadyShot does not work.
The autofocusing function does not
work.
The picture does not appear in the
viewfinder.
A vertical band appears when you
shoot a subject such as lights or a
candle flame against a dark
background.
A vertical band appears when you
shoot a very bright subject.
Some tiny spots in white, red, blue or
green appear on the screen.
Cause and/or Corrective Actions
• The POWER switch is not set to CAMERA.
c Set it to CAMERA (p. 36).
• Your camcorder automatically turns off to prevent the battery
pack from running out and to protect the tape when your
camcorder has been during recording standby for more than
five minutes.
c Set the POWER switch to OFF (CHG) and then to CAMERA.
• The tape has run out.
c Rewind the tape or insert a new one (p. 12, 52).
• The write-protect tab is set to expose the red mark.
c Use a new cassette or slide the tab (p. 258).
• The tape is stuck to the drum (moisture condensation).
c Eject the cassette and leave your camcorder for at least one
hour to acclimatise (p. 265).
• Your camcorder automatically turns off to prevent the battery
pack from running out and to protect the tape when your
camcorder has been during recording standby for more than
five minutes.
c Set the POWER switch to OFF (CHG) and then to CAMERA.
• The battery pack is dead or nearly dead.
c Install a fully charged battery pack.
• The viewfinder lens is not adjusted.
c Adjust the viewfinder lens (p. 43).
• STEADYSHOT is set to OFF in the menu settings.
c Set it to ON (p. 216).
• The setting is the manual focus.
c Press FOCUS to set to the autofocus (p. 78).
• Shooting conditions are not suitable for autofocus.
c Adjust to focus manually (p. 78).
• The LCD panel is open.
c Close the LCD panel (p. 40).
• The contrast between the subject and background is too high.
This is not a malfunction.
• This is not a malfunction.
• SLOW SHTR, Super NightShot or Colour Slow Shutter is
activated. This is not a malfunction.
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