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the manufacturer as guarantor shall provide one of
the following services of its choice under this war-
ranty:
– Free repair of the goods
– Free replacement of the goods with an item of
equal value (if necessary also replacement with
a successor model if the original goods are no
longer available).
Replaced products or parts shall become our prop-
erty. Please note that our products were not de-
signed for commercial, trade or professional use. A
warranty claim is therefore not valid if the product
has been used in commercial, trade or industrial op-
erations within the warranty period or has been sub-
jected to equivalent stress.
3. The following are excluded from our warranty
services:
– Damage to the product which was caused by
non-observance of the assembly instructions, im-
proper installation, non-observance of the operat-
ing instructions (e.g. connection to an incorrect
mains voltage or type of current) or the mainte-
nance and safety regulations or use of the prod-
uct in unsuitable environmental conditions as well
as by insufficient care and maintenance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the
product or using non-approved tools and acces-
sories), penetration of foreign bodies into the
product (such as sand, stones or dust), trans-
port damage, use of force or external influences
(such as damage caused if dropped).
– Damage to the product or parts of the product
which is due to intentional, normal (operational)
or other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused
by the use of accessories, expansions or spare
parts that are not original parts or are not used
as intended.
– Products on which changes or modifications
have been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unautho-
rised third party.
– If the marking on the product or the identification
information of the product (machine label) is
missing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damag-
es are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months
for batteries/rechargeable batteries) and starts from
the date of purchase of the product. The date on the
32 | GB
original purchase receipt is decisive. Warranty
claims must be made immediately after becoming
aware of them. The assertion of warranty claims af-
ter expiry of the warranty period is excluded. The
repair or replacement of the product does not result
in an extension of the warranty period, nor does this
service initiate a new warranty period for the prod-
uct or for any installed spare parts. This also applies
when using an on-site service. A prerequisite for a
claim under the warranty is that the manufacturer,
as the guarantor, is enabled to examine the warran-
ty claim by sending in the goods at the manufactur-
er's request. Care must be taken to avoid damage
during transport by using appropriate packaging.
The product concerned is to be cleaned and re-
turned to the service centre together with a copy of
the purchase receipt, which must include the date of
purchase and the product designation. If a product
is sent in incomplete without the complete scope of
delivery, the missing accessories will be charged /
deducted in value if the product is exchanged or in
the event of a refund. Partially or completely dis-
mantled products cannot be accepted as a warranty
claim. In the event of an unjustified complaint or if
outside the warranty period, the purchaser shall
generally bear the transport costs and the transport
risk. Please report a warranty claim in advance
to the service centre (see below). It is generally
agreed upon that the defective product will be re-
turned to the service address given below with a
brief description of the fault by organised return or,
in the case of repair outside the warranty period,
with sufficient postage, taking the appropriate pack-
aging and shipping guidelines into account. Please
note that your product (depending on the mod-
el) will be free of all operating materials when
returned for safety reasons. The product sent to
our service centre must be packaged in such a way
that damage to the product under complaint is
avoided during transport. After successful repair /
replacement, we will send the product back to you
free of charge. If products cannot be repaired or re-
placed, a sum up to the purchase price of the defec-
tive product may be refunded at our own discretion,
taking into account any deduction for wear and tear.
These warranties are only for the benefit of the orig-
inal private purchaser and cannot be assigned or
transferred.
5. Extension of the warranty period to 10 years:
Scheppach offers an additional warranty extension
of 5 years on products of the Scheppach 20V se-
ries. Thus, the warranty period for these products
totals 10 years. Batteries / rechargeable batteries,
battery chargers and accessories are excluded from
this. You can claim this warranty extension by regis-
tering your Scheppach product from this range at
https://garantie.scheppach.com no later than 30
days from the date of purchase. After registering
online successfully, you will receive confirmation for
the item-related warranty extension.
6. In order to submit your warranty claim, please
contact our service centre.
www.scheppach.com
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