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5. ASSISTANCE
TROUBLESHOOTING TABLE
Informative code
For all other error sig-
nals
CUSTOMER SERVICE
Before contacting Customer Service
1. Check that the problem cannot be solved by consulting the points in "Troubleshooting".
2. Switch the device off and on again to see if the problem resolves itself.
If the fault persists after the above checks, contact the nearest Customer Service centre.
Description
The command zone switches off
due to an excessively high tem-
perature
Container unsuitable
Communication problems
between the user interface and
induction module
Call customer service and report the error code
Possible causes
The temperature inside the elec-
tronic parts is too high
Loss of magnetic properties
No power supply to the module;
the power cable has not been
connected correctly or it is faulty
24
Solution
Wait for the hob to cool be-
fore reusing it
Remove the pot
Disconnect the hob from the
electrical network and check
the connection
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