Fault
No function
No access to the internet
radio
The alarm is not working
Problem with the router
connection.
No IP address found
The internet radio
has booted normally
but cannot receive IP
addresses
29.1. Firmware error or security breaches
If you would like to report a firmware error or a security breach, please contact our
customer service department.
368
Possible cause
The mains adapter is not
inserted correctly.
The device is disrupted
by a thunderstorm,
static charge or another
external factor.
No WLAN connection
Function not activated
No DHCP server is
activated.
An incorrect encryption
algorithm has been
entered for the network.
The WiFi module is
defective.
No response from DNS
(Domain Name Server)
The DNS used does not
recognise the name of
V-Tuner.com.
No DHCP server is
activated.
Incorrect WiFi encryption
algorithm entered.
The network interfaces
are not working
properly.
Corrective action
Check if the mains
adapter is inserted in the
socket and the device
correctly.
Pull the mains adapter
out of the socket and
then plug it in again.
Check the WLAN router
and connections.
Check the alarm settings.
Check the router
settings.
Re-enter the encryption
algorithm for the
network.
Contact our Service
Centre
Check the DNS settings
on your router.
Use a different DNS
server.
Check the router
settings.
Re-enter the WiFi
encryption algorithm.
Check the interfaces.