Crosscall CORE-X5 Mode D'emploi page 95

The battery is draining more and more quickly
• If the device or battery is exposed to extreme temperatures, charging capacity may be
reduced�
• Your battery will drain more quickly when you use certain messaging features or apps, such
as GPS, games, or the internet�
• The battery is a consumable whose charging capacity decreases over time� To limit this,
please follow the "Tips and precautions for charging your battery" on pages 9/10 of this guide�
Multimedia
Error messages when opening the camera
To use the camera, your device must have enough memory and the battery must be sufficiently
charged� If you're getting error messages when you open the camera, try the following:
• Charge the battery�
• Free up memory by transferring files to a computer (see pages 23/24) or by deleting items
from the device�
• Restart the device�
If problems with the camera persist, contact the Crosscall after-sales service�
Lower photo quality compared to preview
• The quality of your photos may vary depending on the environment (e�g� at night)�
• Check the resolution in the camera settings�
• Reset Camera app to default settings� To do this, launch the Camera app > Press the 3 lines at
the top left of the app > Select restore default settings > OK
Error messages when opening media files
If you get error messages or cannot play media files when you open them on your device, try
the following:
• Free up memory by transferring files to a computer or deleting items from the device (see
pages 23/24).
• Make sure the audio file is not DRM (Digital Rights Management) protected. If the file is DRM
protected, you must have a licence or key to play it�
• Make sure the file formats are supported by the device. If a file format is not supported,
install an app that supports it. To check the file formats compatible with your device, you
can go to your device's page on Crosscall.com and check the "Specifications" at the bottom
of the page�
• Your device is compatible with photos and videos captured with that same device� Photos
and videos captured with other devices may not display properly�
95