Crosscall CORE-X5 Mode D'emploi page 94

• Force restart
If your device freezes and becomes unresponsive, press and hold the "Power" button for more
than 15 seconds to turn off your phone� Wait a few seconds before restarting your device�
• Reset device
If you are unable to fix the problem, do a factory reset of your device. To do this, refer to the
procedure described on page 27 of this guide�
Before you reset your device to factory settings, remember to backup any important
data stored on it�
Calls
Unable to make calls
• Make sure you are connected to the correct mobile network�
• Check that the SIM card is not deactivated� To do this, go to Settings
Internet > Mobile network, and check that the "Use SIM card" switch is enabled.
• Make sure you haven't enabled the call blocking function for the phone number you are dialling
or for the phone number of an incoming call� To do this, go to Phone
the top right-hand corner of the interface > Settings > Blocked numbers.
The person on the other end can't hear you
• Check your device's microphone is not covered�
• Make sure the microphone is close enough to your mouth�
• If you are using the hands-free kit supplied with your device, make sure the earphones are
properly plugged in and that the microphone is close enough to your mouth�
You hear an echo during calls
Adjust the volume by pressing the +/- volume button or try moving around�
Device keeps disconnecting from the mobile network or internet, or poor audio qua-
lity
• Make sure nothing is blocking the device's built-in antenna�
• If you are in an area with poor reception, you may lose network connection�
• Additionally, your connectivity issues may be due to a problem with your operator� Move
location and try again�
Battery status
The battery is not charging properly (for Crosscall approved chargers)
• Make sure the charger is properly connected or that your device is correctly positioned on the
X-LINK™ accessory that is charging your device (X-CABLE, X-DOCK, etc�)�
• Contact the Crosscall after-sales service and request a battery replacement�
94
> Network and
> Tap the 3 little dots at