Bose SOUNDBAR 550 Manuel D'instructions page 42

SYMPTOM
Soundbar doesn't
play audio from the
correct source or
selects the incorrect
source after a delay
Soundbar doesn't
connect to
Wi-Fi network
Soundbar doesn't
connect with
Bluetooth device
TROU B LE S HO OT ING
SOLUTION
Check the Advanced CEC setting in the Bose app. You can
access this option from the Settings menu. For more information,
visit: support.Bose.com/SB550_CEC support.Bose.com/SB550_CEC
Disable CEC on your source. Refer to the source owner's guide.
In the Bose app, select the correct network name, and enter the
network password (case-sensitive).
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
If your network information has changed, see page 19.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4 GHz and 5G Hz bands, make sure
both the device (mobile or computer) and soundbar are connecting
to the same band.
NOTE: Give each band a unique name to make sure you're
connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and firmly plug them into
the AC (mains) outlet. Uninstall the Bose app on your mobile device,
reinstall the app, and restart setup.
If connecting to a different network and the app doesn't prompt you
for setup, go to the main screen and add the soundbar.
On your mobile device, turn the Bluetooth feature off and then on.
Delete the soundbar from the Bluetooth list. Connect again
(see page 28).
Connect a different mobile device (see page 28).
Make sure you're using a compatible Bluetooth mobile device.
Visit: support.Bose.com/SB550_BT support.Bose.com/SB550_BT
Delete the soundbar from your mobile device Bluetooth list. Connect
again (see page 28).
Clear the soundbar device list (see page 29). Connect again
(see page 28).
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