LiftMaster LM3800W-2 Mode D'emploi page 16

32 Troubleshooting
The garage door opener doesn't operate from either the door control or the remote control:
• Does the garage door opener have electric power? Plug a lamp into the outlet. If it doesn't light, check the fuse box or the circuit breaker. (Some
outlets are controlled by a wall switch.)
• Have you disabled all door locks? Review installation instruction warnings on page 5.
• Are the wiring connections correct?
• Is there a build-up of ice or snow under the door? The door may be frozen to the ground. Remove any restriction.
• The garage door spring may be broken. Have it replaced (see point 3 Planing ).
The door opener operates from the single button control station, but not from a remote control:
• Reprogram the remote control and replace the battery if necessary. Repeat with all remote controls.
The door opens and closes by itself:
• Be sure that all remote control push buttons are off.
• Remove the bell wire from the single button control station terminals and operate from the remote only. If this solves the problem, the single
button control station is faulty, or there is an intermittent short in the wire. Replace the control station.
• Erase the memory and reprogram all remote controls (refer to the instructions provided with the remote control or visit LiftMaster.eu).
My remote control will not activate the garage door:
• Verify the lock feature is not activated on the door control.
• Reprogram the remote control.
• If the remote control will still not activate the door check the diagnostic codes to ensure the garage door opener is working properly.
The remote control has short range:
• Change the location of the remote control in your car.
• Some installations may have shorter range due to a metal door, foil backed insulation, or metal garage siding.
The door doesn't open completely:
• Check power door lock.
• Is something obstructing the door? Is it out of balance, or are the springs broken? Remove the obstruction or repair the door.
The door opens but won't close:
• Check that cable tension monitor is correctly installed. If a second cable tension monitor has been removed, follow the instructions to relearn a
single cable tension monitor (see Point 14).
• The infrared photocells must be connected and aligned correctly before the door opener will move in the down direction. If you are able to close
the door using constant pressure, verify the infrared photocells are properly installed, aligned and free of any obstructions.
• If the garage door opener lights blink, check the infrared photocells.
• If the garage door opener lights don't blink and it is a new installation (see Point 14). For an existing installation, see below.
Repeat the safety reverse test after the adjustment is complete.
The door reverses for no apparent reason and garage door opener lights don't blink:
• Check that cable tension monitor or 1kΩ resistor is correctly installed. If two cable tension monitors are installed check the correct wiring. Then
unplug and plug the power supply of the opener three times to relearn the monitor to the opener. According to EN12453 the cable tension
monitor must be installed for proper detection of cable slackness on doors without anti-drop device. Is something obstructing the door? Pull the
emergency release handle. Operate the door manually.
• If it is unbalanced or binding, call a trained door systems technician.
• Clear any ice or snow from the garage floor area where the door closes.
• Review Point 20.
Repeat safety reverse test after adjustments.
My door will not close and the light blinks:
The infrared photocells must be connected and aligned correctly before the garage door opener will move in the down direction.
• Verify the infrared photocells are properly installed, aligned and free of any obstructions.
The garage door opener strains to operate door:
• The door may be out of balance or the springs may be broken. Close the door and use the emergency release handle to disconnect the door.
Open and close the door manually. A properly balanced door will stay in any point of travel while being supported entirely by its springs. If it does
not, disconnect the garage door opener and call a trained door systems technician.
The garage door opener motor hums briefly, then won't work:
• The garage door springs may be broken. See above.
• If the problem occurs on the first operation of the garage door opener, door may be locked. Disable the power door lock.
The garage door opener won't operate due to power failure:
• Manually open the power door lock.
• Use the emergency release handle to disconnect the door. The door can be opened and closed manually. When power is restored, pull manual
release a second time.
• Disable any door locks. Use the emergency release handle to disconnect the door. The door can be opened and closed manually.
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