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TROUBLESHOOTING
General
Switch off the hob immediately if you see a crack in the glass (no matter how small). Unplug
the power cord, or turn off the circuit breaker(s) or remove the fuse(s) in the meter cupboard.
For permanent connection, set the switch in the power supply lead to zero. Contact the service
department.
Troubleshooting table
If the device appliance does not work properly, this does not always mean it is defective.
First, try to solve the problem yourself by checking the points below.
You can also visit the website for more information.
Symptom
The display lights up when
the hob is switched on for the
first time.
The fan continues to operate
for a few minutes after the hob
is switched off.
A slight odour may be
noticeable the first few times
the hob is used.
The pans make noise while
cooking.
You have switched on a
cooking zone, but the display
shows .
A cooking zone suddenly
stops, and you hear a signal.
The hob does not work,
and nothing appears on the
display.
A fuse blows as soon as the
hob is switched on.
The
symbol is shown on all
displays.
EN 28
Possible cause
This is the normal start-up
routine.
The hob is cooling down.
The new appliance is heating
up.
This is caused by the energy
flowing from the hob to the
pan.
The pan you are using is not
suitable for induction cooking
or is too small in diameter.
There is no pan (or an
unsuitable pan) on the
cooking zone.
The preset time has elapsed.
There is no power due to a
faulty cable or connection.
Faulty electrical connection.
The lock function is active.
Solution
Normal operation.
Normal operation.
This is normal and will
disappear after the appliance
has been used several times.
Ventilate the kitchen.
At high settings, this is
perfectly normal for some
pans. This does not harm the
pans or the hob.
Use a suitable pan.
Normal operation.
Check the fuses and the
electrical switch (for a
permanent connection).
Have the electrical connection
checked.
Deactivate the lock function.
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