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Issue
/
and the power level flash alter-
nately. A signal tone sounds.
and audible signal
/
+
/
and cooking zones not
heating
is displayed.
/
and cooking zones do not heat
up
The cookware produces a crack-
ling noise.
Additional information
Notes
¡ If
lights up on the display, press and hold the touch
key for the cooking zone in question, in order to read
the fault code.
Cause and troubleshooting
The electronics have overheated. All cooking zones have switched off.
Wait until the electronics have cooled down sufficiently.
1.
Touch any control element.
2.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
The electronics have overheated. All cooking zones have switched off.
Wait until the electronics have cooled down sufficiently.
1.
Touch any control element.
2.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
There is hot cookware near the control panel. The electronics are at risk of over-
heating.
Remove the cookware from the control panel.
▶
a You can continue to cook.
There is hot cookware near the control panel. The cooking zone has switched off to
protect the electronics.
Remove the cookware from the control panel.
1.
Wait a few seconds.
2.
Touch any control element.
3.
a When error message disappears, the electronics have cooled down sufficiently.
You can continue to cook.
The cooking zone has overheated. It has switched off to protect the work surface.
Wait until the electronics have cooled down sufficiently.
1.
Switch the cooking zone back on.
2.
a You can continue to cook.
The cooking zone has been operating continuously for an extended period of time
without interaction. The automatic time limitation has been triggered.
Touch any control element.
▶
a You can set the cooking zone and continue to cook.
The supply voltage is incorrect. It is outside the normal operating range.
The cooktop is unable to connect to your home network or to the hood.
Switch the appliance off and on again.
1.
a If the fault was a one-off occurrence, the message disappears.
If the message appears again, call Customer Service. Please specify the exact
2.
error message when calling.
→ "Customer Service", Page 48
The supply voltage is incorrect. It is outside the normal operating range.
Contact your electrical utility provider.
▶
The appliance is not connected properly.
Disconnect the appliance from the power supply.
1.
Make sure the appliance has been connected as shown in the circuit diagram.
2.
Demo mode is activated.
Disconnect the appliance from the power supply for 30 seconds by switching off
1.
the circuit breaker or fuse in the electrical panel.
Touch any touch field within the next 3 minutes.
2.
The cookware is made from different multilayered materials
Refer to the section on Cooking with Induction to learn more about suitable cook-
▶
ware.
You are using cookware of different sizes and different materials.
Refer to the section on Cooking with Induction to learn more about suitable cook-
▶
ware.
Troubleshooting en-us
47
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