Publicité
Les langues disponibles
Les langues disponibles
en-us Customer Service
¡ If the fault code is not listed in the table, disconnect the
cooktop from the power supply, wait 30 seconds, and
then reconnect it again. If the display appears again,
contact Customer Support and tell them the precise
fault code.
Testing cookware suitability
With this function you can check the speed and quality of
the cooking process for individual pieces of cookware.
Requirements
¡ The cookware is cold.
¡ You have read the recommendations for induction cook-
ing.
Fill the cookware with approximately 8 oz. (200 ml) of
1.
water.
Place the cookware on the cooking zone that best
2.
matches the base of the cookware. Center the cook-
ware on the cooking zone.
Possible Results for Cookware Suitability Test
There are three possible outcomes for the cookware suit-
ability test.
Dis-
Meaning
pla
y
The cookware is not suitable for the cooking zone.
It will not heat up.
If possible, test the cookware again on a smaller
cooking zone.
The cookware takes longer than expected to heat
up. The cooking process is not ideal.
If possible, test the cookware again on a smaller
cooking zone.
The cookware heats up correctly. The cooking
process is good.
12 Customer Service
Customer Service
With any warranty repair, we will make sure your appli-
Customer Service
ance is repaired by an authorized service provider using
genuine replacement parts. We use only genuine replace-
ment parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact the Customer Service, you will need the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
1-800-944-2904
www.bosch-home.com/us/owner-support/get-support
www.bosch-home.com/us/shop
CA:
1-800-944-2904
www.bosch-home.ca/en/service/get-support
www.bosch-home.ca/en/service/cleaners-and-accessories
For assistance with connecting to Home Connect™, you
can also view instructions here:
48
¡ If a fault occurs, the appliance will not switch to standby
mode.
If the diameter of the cooking zone is much smaller than
the diameter of the cookware, only the middle of the
cookware will heat up. This may have a negative effect
on the cooking results.
Select
in the basic settings.
3.
Touch any control element in the settings range.
4.
a flashes in the cooking zone display.
a The result of the test appears in the cooking zone dis-
play after 10 seconds.
→ "Possible Results for Cookware Suitability Test",
Page 48
Note: The flexible cooking zone only counts as a single
cooking zone; place no more than one item of cookware
on it.
www.home-connect.com/us/en/help-support/set-up
12.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.
12.2 Rating plate location
You can find the rating plate of your appliance:
¡ on the backside of the drawer front. Open the drawer to
view it.
Rating plate
Publicité
