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Conditions:
Warranty protects against defects in manufacture or
Faber factory assembled components only unless herein
specified otherwise .
Any part(s) found to be defective during the warranty
period as outlined above will be repaired or replaced at
Faber's option through an accredited distributor, dealer
or preapproved and assigned agent provided that the
defective part is returned to the distributor, dealer or
agent for inspection if requested by Faber . Alternatively,
Faber may at its own discretion fully discharge all of its
obligations under the warranty by refunding the verified
purchase price of the product to the original purchaser .
The purchase price must be confirmed by the original
Bill of Sale .
The authorized selling dealer, or an alternative
authorized Faber dealer if preapproved by Faber, is
responsible for all infield diagnosis and service work
related to all warranty claims. Faber is not responsible
for results or costs of workmanship of unauthorized
Faber dealers or agents in the negligence of their
service work.
At all times Faber reserves the right to inspect reported
complaints on location in the field claimed to be
defective prior to processing or authorizing of any claim .
Failure to allow this upon request will void the warranty .
All warranty claims must be submitted by the dealer
servicing the claim, including a copy of the Bill of Sale
(proof of purchase by you) .
All claims must be complete and provide full details
as requested by Faber to receive consideration for
evaluation . Incomplete claims may be rejected . Unit
must be installed according to all manufacturers'
instructions as per the manual .
All Local and National required codes must be met . The
installer is responsible to ensure the unit is operating as
designed at the time of installation .
The original purchaser is responsible for annual
maintenance of the unit, as outlined in the owner's
manual . As outlined below, the warranty may be voided
due to problems caused by lack of maintenance .
Repair/replacement parts purchased by the consumer
from Faber after the original coverage has expired on
the unit will carry a 90-day warranty, valid with a receipt
only . Any item shown to be defective will be repaired or
replaced at our discretion . No labor coverage is included
with these parts .
Exclusions:
This Limited Lifetime Warranty does not extend to
paint, rust or corrosion of any kind due to a lack of
maintenance or improper venting, combustion air
provision, corrosive chemicals (i .e . chlorine, salt, air,
etc .), door or glass gasketing .
Malfunction, damage or performance-based issues
as a result of environmental conditions, location,
chemical damages, downdrafts, installation error,
installation by an unqualified installer, incorrect chimney
components (including but not limited to cap size or
type), operator error, abuse, misuse, use of improper
fuels, lack of regular maintenance and upkeep, acts
of God, weather-related problems from hurricanes,
tornadoes, earthquakes, floods, lightning strikes/bolts
or acts of terrorism or war, which result in malfunction
of the appliance are not covered under the terms of this
Limited Lifetime Warranty .
Faber has no obligation to enhance or modify any
unit once manufactured (i .e . as products evolve, field
modifications or upgrades will not be performed on
existing appliances) .
This warranty does not cover dealer travel costs for
diagnostic or service work . All labor rates paid to
authorized dealers are subsidized, predetermined rates .
Dealers may charge homeowner for travel and additional
time beyond their subsidy .
Any unit showing signs of neglect or misuse will not be
covered under the terms of this warranty policy and
may void this warranty . This includes units with rusted
or corroded fireboxes which have not been reported
as rusted or corroded within three (3) months of
installation/purchase .
Units which show evidence of being operated while
damaged, or with problems known to the purchaser and
causing further damages will void this warranty .
Units where the serial no . has been altered, deleted,
removed or made illegible will void this warranty .
Minor movement, expansion and contraction of the steel
is normal and is not covered under the terms of this
warranty .
Faber is not liable for the removal or replacement of
facings or finishing in order to repair or replace any
appliance in the field .
Freight damages for products or parts are not covered
under the terms of the warranty .
Products made or provided by other manufacturers and
used in conjunction with the Faber appliance without
prior authorization from Fabermay void this warranty .
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