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en-us_main.book.book Page 56 Thursday, May 25, 2023 5:08 PM
56 TROUBLESHOOTING
Problem
The oven is not clean
Oven controls not properly set.
after a Self Clean
• See the Self Clean section.
cycle (On some
models)
Oven was heavily soiled.
• Clean up heavy spillovers before starting the clean cycle. Heavily soiled ovens may need to
Oven racks are
The shiny, silver-colored racks were cleaned in a Self Clean cycle.
difficult to slide (On
• Apply a small amount of vegetable oil to a paper towel and wipe the edges of the oven
some models)
Noises
Problem
"Crackling" or
This is the sound of the metal heating and cooling during both the cooking and Self
"popping" sound
Clean functions.
• This is normal.
Fan noise
A convection fan may automatically turn on and off.
• This is normal.
Wi-Fi
Problem
Trouble connecting
The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the connection process again.
smartphone to Wi-Fi
network
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
The appliance is too far from the router.
• If the appliance is too far from the router, the signal may be weak and the connection may
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
Self Clean again or for a longer period of time.
racks with the paper towel.
numbers. (Do not use special characters.)
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would enter
8b928b92 as your password. In this instance, the password is case sensitive and the last 4
characters are unique to your appliance.
Possible Cause & Solution
Possible Cause & Solution
Possible Cause & Solution
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