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Troubleshooting
For more troubleshooting, consult the OLF Service Manual which can be found at
www.dimplex.com/customer_support/technical_and_troubleshooting
Problem
Fireplace does not turn on with
the manual touch controls
Fireplace does not respond
to commands given from the
remote control
Heater is on, but there is no heat -##ST-
Circuit breaker trips or fuse
blows when unit is turned on
The glass is fogging
The flame effect is not uniform
across all modules
24
Display
Normal operation
N/A
No incoming power
Hidden touch controls error
CD40
The batteries in the remote
N/A
control are dead or installed
incorrectly.
Blue
The Flame Connect app is open
on a mobile device.
LED
Remote control not synced to
N/A
fireplace.
The temperature setpoint is below
the ambient temperature.
N/A
Improper circuit current rating
N/A
Excess humidity
Normal operation; a slight
variation in the thickness and
height of the flame effect from
one module to the other is
expected.
N/A
Normal operation upon startup.
Transducer is not operating
optimally.
Cause
There is a brief delay after
pressing
Ensure the power switch is on.
Ensure unit is wired correctly.
Check main disconnect panel.
See service manual.
Replace remote control batteries
Ensure batteries are installed with
+ facing up.
Close the Flame Connect app on
all mobile devices to enable use of
the remote control.
Restart the unit by turning the
power off from the power switch
or breaker for 10 seconds before
turning it back on. Press any
button on the remote control.
Increase the temperature setting,
so that it is above the ambient
temperature.
Install unit on a dedicated
minimum 15 amp circuit.
Use the Extractor Fan Boost as
needed to clear excess humidity
within the unit. (See page 20)
If fogging persists, reduce the
flame intensity.
No action required.
Allow the unit to warm up for 10 to
15 minutes for the height of flame
effect to stabilize.
Clean module components,
including transducer.
If problem persists, replace
transducer.
Solution
.
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