SimplyGo User Manual
Troubleshooting
The table below lists common problems and actions you can take If you
are unable to resolve a problem after referring to this table or to the Alarm
Indicators and Screen Symbols section, please contact your home care
provider
Problem
Possible Cause
Device Won't
Battery is depleted
Turn On
Battery is not
installed correctly
Power button not
pressed twice
Device Will Not
SimplyGo is not
Trigger A Pulse
turned on
Of Oxygen
Cannula tubing is
kinked or twisted
Device malfunction Contact your home care provider
Oxygen
Device is warming
Not At Full
up
Concentration
Alarm Occurs
The device needs
your attention
32
What You Should Do
Use the AC or DC power cords to
operate the device (with the battery
inserted) to recharge the battery If
this does not resolve the problem,
contact your home care provider
Remove the battery and re-install it
correctly
Press the power button twice
Press the power button twice
Make sure the tubing is connected
properly to the oxygen outlet port
and that it is free of any obstruction
Continue using your device, and
wait 20 minutes for the device to
deliver oxygen at the prescribed
concentration If the condition
persists, contact your home care
provider
See the Alarm Indicators and Screen
Symbols section for information
about specic alarms and what you
should do