Service; Troubleshooting - Thermador MASTERPIECE Série Mode D'emploi

Service

Troubleshooting

If you encounter a problem, it often will merely be
something minor. Before you call customer service,
consider the suggestions and instructions below:
Fault
Cooktop is not working The electric power supply has been
"
is flashing on the ele-
ment display
"
flashes on all ele-
ment displays. An
accoustic signal
sounds
The cooktop turns off
by itself
"
and numbers A fault in the electronic system has
Display
"
and numbers A fault has been detected.
Display
Error messages
"‹
"ƒ
"„
"...
"‰
--------
22
Possible cause
interrupted.
The appliance has not been cor-
rectly connected following the con-
nection diagram.
Electronic system malfunction.
The touch control zone is wet, very
dirty, food has boiled over, or an
object is lying on top of the touch
control zone.
The main switch has been activated
continuously for more than 5 sec-
onds.
The main switch has been touched
unintentionally.
occurred.
The cooking sensor is defective.
The element is too hot and has
turned off.
The cooking sensor is too hot.
The touch control zone is too hot.
The element was in continuous use
for too long.
9
CAUTION
Repairs should only be done by a trained servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Measure
Use other electrical appliances to check if there has
been a power outage. Check to see if there is a prob-
lem with the circuit breaker for the electrical installa-
tion.
Make sure that the appliance has been connected cor-
rectly.
Contact the Technical Assistance Service.
Clean the touch control zone, or remove the object.
Lightly touch the corresponding touch key. The flash-
ing should stop.
Press the power key again. Reset the cooktop.
Press the main switch again. Reset the cooktop.
Turn the appliance off and back on at the fuse or cir-
cuit breaker. If the same fault occurs again, discon-
nect the appliance and call Technical Assistance
Service.
The following table of error messages lists actions you
can take to correct the problem
Lower the cooking sensor. When the visual indica-
tion disappears, you can cook again without the
cooking sensor. Contact technical service.
Remove the pans from the elements.
when you press the display, if the element has
cooled down sufficiently. Wait a few minutes until the
element has cooled down a bit. If
after the element is turned back on, the cooktop is
still too hot. Turn off the elements and allow them to
cool further.
Remove the cookware and press the cooking sensor.
Touch any touch key on the cooktop. The
tor disappears when the cooking sensor has cooled
down enough.
Make sure that cookware is properly positioned on
the element, and no hot objects are in contact with
the touch control zone. Wait a few minutes until the
touch control zone has cooled down. If
after you turn on the appliance, call Technical Assis-
tance Service.
The automatic time limitation has been activated.
Touch any key. You can now turn on the heating ele-
ment immediately.
"ƒ
disappears
"ƒ
appears again
"„
indica-
"...
appears