Extended Warranty - Stokke XPLORY X Notice D'utilisation

Right of complaint and

Extended Warranty

Applicable worldwide in respect of the Stokke® Xplory® X,
hereinafter referred to as the product.
RIGHT OF COMPLAINT
The customer has a right of complaint pursuant to the consumer
protection legislation applicable at any given time, which legislation
may vary from country to country.
Generally speaking, STOKKE AS does not grant any additional rights
over and above those laid down by the legislation applicable at any
given time, although reference is made to the "Extended Warranty"
described below. The rights of the customer under the consumer
protection legislation applicable at any given time are additional to
those under the "Extended Warranty", and are not affected thereby.
STOKKE® "EXTENDED WARRANTY"
However, STOKKE AS, Parkgata 6, N-6003 Ålesund, Norway, grants
an "Extended Warranty" to customers who register their product in
our Warranty Database. This may be done via our web page www.
stokkewarranty.com. Upon registration, a warranty certificate will
be issued and sent to the customer electronically (e-mail) or by
ordinary mail.
Registration in the Warranty Database entitles the owner to an
"Extended Warranty" as follows:
• 3-year warranty against any manufacturing defect in the product.
The "Extended Warranty" also applies if the product has been
received as a gift or purchased second-hand. Consequently, the
"Extended Warranty" may be invoked by whoever is the owner of
the product any given time, within the warranty period, and subject
to the warranty certificate being presented by the owner.
142 | S TO K K E X P LO RY X
® ®
The STOKKE® "Extended Warranty" is conditional
upon the following:
• Normal use.
• The product only having been used for the purpose for which the
product is intended.
• The product having undergone ordinary maintenance, as described
in the maintenance/instruction manual.
• Upon the "Extended Warranty" being invoked, the warranty
certificate shall be presented, together with the original date-
stamped purchase receipt. This also applies to any secondary or
subsequent owner.
• The product appearing in its original state, hereunder that the only
parts used have been supplied by STOKKE® and are intended for
use on, or together with, the product. Any deviations here from
require the prior written consent of STOKKE®.
• The serial number of the product not having been destroyed or
removed.
The STOKKE® "Extended Warranty" does not cover:
• Issues caused by normal developments in the parts making up
the product (e.g. colouration changes, as well as wear and tear).
• Issues caused by minor variations in materials (e.g. discoloration
between parts).
• Issues caused by extreme influence from external factors like sun/
light, temperature, humidity, environmental pollution, etc.
• Damage caused by accidents/mishaps - for example any other
objects having bumped into the product or any person having
overturned the product by colliding with it. The same applies if
the product has been overloaded, for example in terms of the
weight placed on it.
• Damage inflicted on the product by external influence, for example
when the product is being shipped as luggage.
• Consequential damage, for example damage inflicted on any persons
and/or any other objects.
• If the product has been fitted with any accessories that have not
been supplied by Stokke, the "Extended Warranty" shall lapse.
• The "Extended Warranty" shall not apply to any accessories that
have been purchased or supplied together with the product, or at
a subsequent date.
STOKKE will under the "Extended Warranty":
• Replace or – if STOKKE thus prefers – repair the defective part, or
the product in its entirety (if necessary), provided that the product
is delivered to a retailer.
• Cover normal transport costs for any replacement part/product from
STOKKE to the retailer from whom the product was purchased. – No
transport costs on the part of the purchaser are covered under the
terms of the warranty.
• Reserve the right to replace, at the time of the warranty being
invoked, defective parts by parts that are of approximately the
same design.
• Reserve the right to supply a replacement product in cases where
the relevant product is no longer being manufactured at the time of
the warranty being invoked. Such product shall be of corresponding
quality and value
How to invoke the "Extended Warranty":
Generally speaking, all requests relating to the "Extended
Warranty" shall be made to the retailer from whom the product
was purchased. Such request shall be made as soon as possible after
any defect has been discovered, and shall be accompanied by the
warranty certificate as well as the original purchase receipt.
Documentation/evidence confirming the manufacturing defect
shall be presented, normally by way of the product being brought
along to the reseller, or otherwise being presented to the reseller or
a STOKKE sales representative for inspection.
The defect will be remedied in a ccordance with the above provi-
sions if the reseller or a STOKKE sales representative determines that
the damage is caused by a manufacturing defect.
WA R N I N G