Troubleshooting - Medela Pump In Style Mode D'emploi

8. Troubleshooting

Problem
24
The breast pump generates
no vacuum (motor not
working) after you pressed
the On/Off button
There is low or no suction
The breast pump exterior
got wet
The breast pump has been
submerged in water
If you have not resolved the problem with your breast pump or you have more questions, please
contact Medela Customer Service at 800-435-8316.
Solution
• Make sure that the breast pump is attached to a power
source.
• Try using the battery pack If the pump turns on with the
battery pack, then you may have a a faulty power
adaptor (replace power adaptor).
• If it still doesn't work, contact Medela Customer
Service.
• Make sure that all breast pump kit components are
clean and dry and that connections are secure.
• Make sure the membranes are placed in the connector
caps correctly and the connector caps are shut tightly.
• Make sure the breast pump shields are pushed into the
connector caps tightly.
• While pumping, make sure the breast shields form a
complete seal around the breast.
• When single pumping, make sure that the unused
tubing end is correctly plugged into the tubing holder.
• If suction does not improve, contact Medela Customer
Service.
• Unplug the breast pump from the power source and
turn off.
• Dry off the outside of the breast pump.
• Unplug the breast pump from the power source.
• Contact Medela Customer Service.