GB
DIAGNOSTIC TABLE OF COMMON PROBLEMS
Faults in the garage door operator can be eliminated by following the instructions given in the table below. If you are unable to solve the problem, please
contact your dealer.
Check the correct security device operation periodically or in any case once a year (see ZH 1/494 April, 1989).
Monthly check up the correct operation of the security devices, which are sensitive to pressure (for example switch trim). See EN60335-2-95.
Check up
Reaction
Disconnecting the mo-
When the automation
tive-power
faces the
Stop a door leaf with a
the object, it inverts the
50 mm high object during
motion
the door closing phase.
Emergency release
The door should be ea-
Follow instructions descri-
sily opened
bed in paragraph "Emer-
and closed manually
gency release"
(the door is balanced).
Security switch trim, if in-
Door reaction according
stalled
to
Open/close the door by ac-
programming of switch
tivating
the switch trim
1, 2 or 3.
simultaneously.
Photocell, if installed
Door reaction according
Open/close the door by in-
to
terrupting
the photocell
programming of switch
simultaneously.
1, 2 or 3.
ZKN1 - ZKN2
TROUBLESHOOTING
Problem
Cause(s)
The door cannot be moved
either manually or electri-
cally.
- There is a power cut
The automatic device does
not work and there is no
light.
- The fuse in the garage
power circuit has blown
The automatic device does
- The remote control bat-
not work when the remote
tery is low.
control is used.
- The remote control has
not
coded.
The door stops while clo-
- Forced stoppage has
sing, moves back approxi-
been triggered due to the
mately 10 cm and then
presence of an obstacle.
stops again.
- Limit switch badly adju-
sted.
- Forced stoppage has
The door stops while ope-
been triggered due to the
ning.
presence of an obstacle.
- Limit switch badly adju-
sted.
- Forced stoppage has
been triggered due to the
The door can only be used
presence of an obstacle.
if the button is pressed,
and the internal light fla-
- Blown lamp
shes.
- The automation starts slo-
No light can be seen du-
ring opening and closing of
wly and then accelerate.
the door.
- The chain guide is dirty
The speed changes during
- The chain guide has
the opening and the clo-
been lubricated with non
sing phase.
proper oil
- Chain not correctly stret-
ched.
PERIODICAL CHECK UP
Yes/No
Possible cause
Yes
- The motive-power disconnection works
without limits.
No
- The door is not correctly adjusted.
Yes
- The emergency release works properly.
No
- The emergency release is faulty.
- The door got stuck.
Yes
- The security switch trim operates correctly.
No
- Cable broken, terminal loosened.
- Switch displaced
- Faulty switch trim
Yes
- The photocell works correctly.
No
- Broken cable, loosened terminaL
- Switch displaced
- Dirty photocell
- Photocell displaced (bended support)
- Faulty photocell
Solution(s)
- Enable the emergency
release (N) and open
the door manually.
See paragraph "Emer-
gency release".
- Check using another
electrical device, for
example a tester.
- Replace the fuse.
- Replace the battery
- Code the remote con-
trol.
See paragraph
been
correctly
"Coding the remote con-
trol".
- Remove the obstacle
and open the door com-
pletely
- Adjust the limit switch
again.
- Remove the obstacle
and close the door com-
pletely
- Adjust the limit switch
again.
- Remove the obstacle,
then move the door to
the final position, and
the operator will once
again work normally.
- Replace the bulb.
- Normal slowing down
- Clean the guide and lu-
bricate it again
- Clean the guide and lu-
bricate it again
- Tighten the chain
Solution
- Leave all programmings unchanged
- Adjust the door, contact qualified personnel!
- Repair the emergency release.
- Check the door operation, see instructions:
"Door maintenance ".
- Check the cable, re-fasten the terminals.
- Reposition the switch
- Deactivate the installation and exclude the reactivation.
- Contact the service personnel.
- Check the cable, re-fasten the terminals.
- Reposition the switch
- Clean the photocell
- Reposition the photocell
- Deactivate the installation and exclude the reactivation.
- Contact the service personnel.
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