3.6
Warranty Regulations and Service
•
Sartorius Stedim Biotech GmbH offers a warranty
against malfunction of the equipment, defective
material and workmanship according to the "General
Terms and Conditions of Business" valid at the date of
delivery and unless other terms were agreed upon in
writing.
•
The warranty is not granted for consumables and
disposables and defective parts due to wear and tear
and not for malfunctions or defects of the equipment
due to normal wear and tear, or improper handling.
•
The warranty will lapse if any modifications or
unauthorized repairs are performed on the unit by the
purchaser or unauthorized third parties.
•
You may return defective equipment to Sartorius AG.
Any units to be sent to us for repair have to be in
perfect hygienic condition, clean and well packed. If
parts were polluted by media and media components,
they have to be cleaned, decontaminated, disinfected
or sterilised, according to the valid safety rules of this
particular application, e.g. for chemical or biological
safety.
The sender has to prove that all safety guidelines have
been observed. For this purpose you have to fill in the
enclosed decontamination declaration and attach it to
the apparatus. No apparatus will be repaired without
declaration of decontamination or description of the
measures taken.
Transport damages or subsequent cleaning or
disinfection, if required, will be borne by the sender.
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