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Error codes
These error codes are for guidance only and all faults should be diagnosed and repaired by a qualified
technician.
Display
Possible Cause
E1
Glass plate temperature sensor failure –
open circuit.
E2
Glass plate temperature sensor failure –
short circuit.
E7
Glass plate temperature sensor failure
C1
High temperature of glass plate sensor
Temperature sensor of the IGBT failure –
E3
open circuit
Temperature sensor of the IGBT failure –
E4
short circuit
C2
High temperature of IGBT
EL / EH
Abnormal supply voltage
EU
Communication error.
IGBT: Insulated Gate Bipolar Transistor
Specific failure and solution
Failure
The LED does not come on
when the hob is plugged in.
Some buttons don't work, or
the LED display is not
working normally.
The cooking mode indicator
comes on, but heating does
not start.
Problem
No power supplied.
The accessorial power board and
the display board connected
failure.
The accessorial power board is
damaged.
The display board is damaged.
High temperature of the hob.
There is something wrong with
the fan.
Possible Solution
Check the connection or replace the glass plate
temperature sensor.
Contact the after-sales service
Wait for the temperature of glass plate return
to normal.
Touch
to restart the hob.
Replace the power board.
Contact the after-sales service.
Wait for the temperature of glass plate return
to normal.
Touch
to restart the hob.
Inspect whether power supply is normal and
then turn the hob on.
Reinsert the connection between the display
board and the power board.
Replace the power board or the display board.
Solution
Check to see if plug is secured tightly in
outlet and that outlet is working.
Check the connection.
Replace the accessorial power board.
Replace the display board.
Ambient temperature may be too high. Air
intake or air vent may be blocked.
Check whether the fan runs smoothly. If not,
replace the fan.
EN-21
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