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touch controls
TROUBLESHOOTING
Problem
The hob cannot be
turned on.
The touch controls
are unresponsive.
The touch controls
are difficult to
operate.
The glass is being
scratched.
Some pans make
crackling or clicking
noises.
The induction hob
makes a low
humming noise
when used on a
high heat setting.
Pans do not
become hot and
appears on
the display.
2. Soak up the spill.
3. Wipe the touch control area
with a clean damp sponge
or cloth.
4. Wipe the area completely
dry with a paper towel.
5. Switch the hob back on.
Possible Cause
No power.
The controls are locked.
There may be a slight film
of water over the controls or
you may be using the tip of
your finger when touching
the control.
Rough-edged cookware.
Unsuitable, abrasive scourer
is used.
This may be caused by the
construction of your
cookware (layers of different
metals vibrating differently).
This is caused by the
induction technology of
induction cooking.
The induction hob cannot
detect the pan because it
is not suitable for induction
cooking. The induction
hob cannot detect the pan
because it is too small for
the cooking zone or not
properly centred on it.
Possible Solution
Make sure the hob is connected to the
power supply and that it is switched on at
the mains socket. Check whether there is a
power outage in your home or area. If you
have checked everything and the problem
persists, consult a qualified technician.
Unlock the controls. See section 'Locking the
controls' for instructions.
Make sure the touch control area is dry and
use the ball of your finger when touching the
buttons.
Use cookware with flat and smooth bases.
See 'Cookware'.
See "Cleaning and care'.
This is normal for cookware and
does not indicate a fault.
This is normal but the noise should quieten
down or disappear completely when you
decrease the heat setting.
Use cookware suitable for induction cooking.
See section 'Cookware'. Centre the pan on
the cooking zone and make sure that its
bottom matches the size of the cooking zone.
EN-20
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