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50
Problem
Dust escapes from the
appliance.
Dust escapes when opening
the dust bucket.
The filter cleaning icon is
shown on the display and
the device shuts down.
The appliance does not
move smoothly across the
floor when I am cleaning a
carpet.
The roller brush does not
turn anymore.
The LEDs in the nozzle do
not turn on.
Possible cause
Something is blocking the
cyclone.
The suction channel behind the
roller brush is clogged.
You have not attached the
filter case properly to the dust
bucket or you have not
attached the dust bucket
properly to the appliance. In
both cases, there will be a loss
of suction power.
The brush is clogged with hair
or dirt.
The foam filter is not present in
the filter case, or the top cover
is missing.
This is normal behavior due to
underpressure.
The filter may be dirty.
You selected a too high suction
power.
The roller brush is clogged with
hair or dirt.
The roller brush may stop
turning when it encounters too
much resistance from high-pile
carpet.
You have not assembled the
roller brush into the nozzle
properly after cleaning.
You have not attached the
nozzle to the tube or appliance
properly.
Solution
Check the cyclone for objects stuck in it and
remove any object that is blocking the
cyclone. Make sure that you remove any
hair and dirt that is stuck in the cyclone (see
'Cleaning the cyclone').
Remove the roller brush and check the
suction channel for obstacles and remove
them.
Make sure that you attach the filter case to
the dust bucket and the dust bucket to the
appliance properly (see 'Cleaning the dust
bucket ').
Switch the appliance off and clean the
roller brush with a pair of scissors or by
hand (see 'Cleaning the roller brush').
Make sure that the filter is in the appliance
and assembled correctly (see 'Cleaning the
filter').
If possible, open the appliance outside.
We advise you to clean the filter. If you
cleaned the filter recently, you can
disregard this icon. To continue vacuuming,
click the arrow icon.
Reduce the suction power by choosing
setting 1 or move more slowly over the
carpet.
Clean the roller brush with a pair of scissors
or by hand (see 'Cleaning the roller brush').
Switch off the appliance and then switch it
back on again.
Follow the instructions in this user manual
to slide the roller brush into the nozzle
properly (see 'Cleaning the roller brush').
Secure the roller brush inside the nozzle by
snapping the locking lever in place.
Attach the nozzle to the tube or appliance
properly. If this does not help, please take it
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