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Problem
Possible cause
Wood too wet.
High soot production,
Air supply
firebricks not staying
insufficient.
soot-free.
Not enough wood.
Ash drawer not
flush.
Chimney airflow
Smoke escaping whilst
too weak.
heating.
Air intake too low.
Flue gas paths
heavily soiled.
Chimney cross
section too small.
Chimney blocked.
Negative pressure
in the living space
due to air suction
devices (fan,
extractor hood,
bath fan).
Too much fuel.
Chimney airflow
Smoke escapes when ope-
too weak.
ning the firebox door.
Air intake too low.
Chimney cross
section too large /
small.
Fire still burning.
Firebox door
opened too quickly.
Negative pressure
in the living space
due to air suction
devices (fan,
extractor hood,
bath fan).
Damper* closed.
Insufficient
Deflagration.
combustion air,
adding fuel too late.
Too much fuel.
*indirect vent operation only.
Solution
Use drier wood.
9
Check combustion air
9
openings.
Increase the amount of wood.
9
Slide the ash drawer in flush.
9
Contact HASE authorised
9
dealer.
Check the combustion air
9
supply.
Clean flue gas paths,
9
contact a chimney sweep.
Contact a chimney sweep.
9
Contact a chimney sweep.
9
Switch off air suction devices
9
whilst heating.
Balance the pressure (open
9
window).
Install a window contact switch.
9
Observe the amount of fuel
9
to add
(see chapter 6.4.5 "Adding fuel").
Contact HASE authorised
9
dealer.
Check combustion air supply.
9
Contact a chimney sweep.
9
Flames should be extinguished
9
when opening the firebox.
Open the firebox door slower.
9
Switch off air suction devices
9
whilst
heating.
Open damper.
9
Once the time for adding fuel
9
has passed, only add small logs
of wood spaced adequately and
do not fully cover the firebed.
Do not fully cover the firebed,
9
ensure the spacing between
logs. Observe the amount of
fuel to add
(see chapter "6.4.5 Adding fuel").
8.3
Controller checklist
Problem
Possible cause
Control panel / Controller
Power light off.
Plug not properly
connected.
USB connection
cable not properly
connected between
the socket on the
stove and the mains
plug.
No power.
Power failure.
Mains supply
defective.
Dirty switch.
Can't be switched on
and off.
Overvoltage damage.
Stove overloading
Controller failure, fuel
due to high firing.
burning too fast.
Air slider stuck, due
to malfunction or
power outage
(too much air
gtemperatures too
high).
Ash drawer not
properly sealed
(too much air
gtemperature too
high).
LED
Doesn't indicate when to
Connected
add fuel, stove goes out.
incorrectly.
LED dirty.
Battery empty.
Plug disconnected.
Short-circuit due to
cleaning water.
Controller defective,
installed incorrectly.
LED defective.
Mains supply
defective.
Overvoltage damage.
Thermocouple
defective.
Drive motors
Not turning, breaking.
Temperatures too
high.
Stove burning at maxi-
mum.
Motors disconnected.
Wear.
Very noisy.
Overload due to
blockage.
Vibrating noise.
Worn, incorrect
fastening.
Solution
Connect the plug to the
9
mains.
Connect the connecting cable
9
to the sockets.
en
Check mains socket.
9
Switch on the fuse
in the fuse box.
Switch on the fuse
9
in the fuse box.
Contact HASE authorised
9
dealer.
Clean switch area.
9
Check if the switch moves
9
freely.
Contact HASE authorised
9
dealer.
Observe the amounts stated in
9
the operating instructions.
Contact HASE authorised
9
dealer.
Check power supply.
9
Contact HASE authorised
9
dealer.
Keep the ash drawer closed
9
whilst heating.
Contact HASE authorised
9
dealer.
Clean the LED with a slightly
9
damp cloth.
Check the battery level,
9
connect the controller to the
mains.
Connect the mains plug to the
9
mains.
Contact HASE authorised
9
dealer.
Observe the amounts stated in
9
the operating instructions.
Contact HASE authorised
9
dealer.
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