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7.4
Repair
Even proper use of your stove will cause damage due to wear.
Have defective parts replaced by a professional.
You will find a list of spare parts and wear parts in
chapter 12.1 "Spare parts and wear parts".
Spare parts are available at your HASE authorised dealer.
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8 Troubleshooting
8.1
Lighting checklist
Problem
Wood isn't lighting or very
slow to light.
Wood is burning but has
not bright, yellow flames,
smoldering* goes out.
Firebox glass sooty.
Fig. 40
*see glossary
8.2
Heating checklist
Problem
Stove is not heating
correctly.
Fig. 41
The stove heat output is
too high.
Fig. 42
Possible cause
Solution
Use a thinner log.
Log too thick.
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Wood too wet.
Use drier wood.
9
Check the combustion air
Air intake too low.
9
supply.
Wood too wet.
Use drier wood.
9
Wood too thick.
Use a thinner log.
9
Air intake too low.
Check the combustion air
9
supply.
Catalytic combustor
Clean catalytic combustor.
9
clogged.
Outside temperature
Do not light a fire.
9
too high (transition
season).
Use drier wood.
Wood too wet.
9
Use a thinner log.
Wood too thick.
9
Check seal and replace if
necessary.
Firebox door leaking.
9
Chimney design not suitable
(single-shell construction).
Chimney
Contact HASE authorised
dealer.
diameter too large.
9
Calculate chimney.
Install draught booster or
smoke extractor.
Have the chimney extended.
Possible cause
Solution
Not enough wood.
Add logs.
9
Wood too thick.
Use thinner logs.
9
Unsuitable type of
Use a different type of wood (
9
wood.
chapter 3.1 "Approved fuels")
Wood too wet.
Use drier wood.
9
Vents blocked or
Keep vents clear, remove ashes.
9
clogged with ash.
Firebox door leaking.
Check seal and replace if
9
necessary.
Chimney airflow too
Have a chimney sweep check
9
weak.
the supply pressure.
Close all service accesses (flue
pipe clean-out port, chimney)
and check for leaks.
Too much wood.
Observe the amount of fuel to
9
add
(see chapter 6.4.5 "Adding fuel").
Firebox door leaking.
Contact HASE authorised
9
dealer.
Controller defective.
Check the controller function.
9
Chimney airflow too
Consult a chimney sweep,
9
strong.
if possible have a draught
limiter installed.
Contact HASE authorised
9
dealer.
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