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How to claim under the Qilive guarantee
EN
To request the repair or replacement of your product under the Qilive guarantee, for any country
other than France, please return your product to the service desk of your place of purchase
along with your proof of purchase (e.g. the receipt) and the accessories provided with the
product, including those necessary for its correct functioning (power, adapter, etc.) with its
original packaging. To apply the guarantee in France, please submit a request on our website:
https://auth.sav-login.auchan.fr. The following information will be required: date of purchase, model
and serial or IMEI number (this information generally features on the product, packaging or proof
of purchase).
When does the guarantee become effective?
The Qilive guarantee is effective from the date of purchase or delivery of your appliance, the latest
date being valid.
Your product is guaranteed by Qilive 3 years for parts and labour.
Can Qilive guarantees be transferred?
Qilive guarantees can be transferred with the appliance, as long as the original proof of purchase
from a recognised retailer, as well as proof of any change of ownership of the appliance,
confirming the correct operational condition of the appliance at the time of change of ownership.
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