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What is covered by the Qilive guarantee?
A Qilive guarantee covers the repair or replacement with equivalent features of your Qilive appliance
if it is found to be defective due to a material fault or a manufacturing fault during the guarantee period.
Repaired or replaced products may include new and/or repackaged hardware and components.
If the product cannot be repaired or replaced, Qilive will refund the purchase price indicated on
the proof of purchase.
What isn't covered by the Qilive guarantee?
Qilive appliances are designed and manufactured to continuously offer high performances in
normal domestic environments. If a Qilive appliance is used in line with the intended usage and it
breaks down during the guarantee period, we are liable to repair or replace it.
Nevertheless, in some circumstances the Qilive guarantee does not cover the repair or
replacement of an appliance. These circumstances are clearly indicated. The following cases are
not covered:
• Normal wear, including aesthetics (e.g. scratches, dents or vandalism) and parts which may
wear over time (e.g. fuse, belt, tyre, brake, filters, etc.)
• Damage or issues caused by incorrect use or use which doesn't comply with the serial plate or
the user manual, or by an accident or alteration.
• Damage caused by failure to comply with the appliance's maintenance recommendations.
• Use or storage conditions which are detrimental to the good conservation of the appliance
(oxidation, corrosion), use of energy, use or installation non-compliant with the manufacturer's
instructions, or negligence or use of peripherals, software or consumab s which are unsuitable.
• Professional, collective, industrial or commercial use of the product, or use for purposes other
than normal domestic purposes in the country where it was purchased.
• Damage caused by external sources, such as transport, weather conditions, electrical outages
or power surges.
• Modified products, products with damaged, altered, erased or rusted guarantee seals or serial
numbers.
• Damage caused by any intervention of non-authorised persons.
• Software updates as a consequence of changes to network settings
• Damage caused by elements external to the appliance (foreign bodies, insects, etc.)
• Appliance content - freezer, washing machine, etc. - (food, clothing, etc.)
• Product failure resulting from the use of third-party software to modify, change or adapt the
product as supplied.
• Product failure resulting from use of the product without the accessories supplied with it or
approved by Qilive.
The customer must personally ensure the regular back-up of any data contained on your hard
drive or in the internal memory of your device, before returning it. Qilive may not be held liable
for the loss or destruction of any stored data, nor for any damage to software following a reset
or breakdown. In the same sense, Qilive is not required to check that SIM/SD cards have been
removed from returned products.
What are the modalities of the guarantee?
The terms of the Qilive guarantee are as follows:
The guarantee is effective as of the date of purchase (or the date of delivery, if this is later than
the date of purchase). You will need to provide proof of delivery/purchase before any repairs can
be made under your appliance's guarantee. Please note that, without this proof, any work carried
out will be invoiced. Please keep your purchase receipt or delivery note. Any interventions will be
carried out by Qilive or its authorised agents. Any replaced part becomes the property of Qilive.
The guarantee offers advantages which are in addition to your legal rights as a consumer and
have no impact on these rights.
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