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Minor malfunctions can be resolved by users using the table below.
EN
Before contacting customer services or the after-sales service, please refer to this table:
Possible breakdowns
Glass-ceramic hob breakage
Scratches on the glass-
ceramic surface
The appliance is not working
properly
Steam comes out of the oven
during operation
Metallic noises can be heard
when the oven is heating and
cooling
The oven isn't heating
8. GUARANTEES
Qilive guarantee: General terms & conditions.
The Qilive guarantee is a commercial guarantee offered by SAS OIA, registered to 200 rue de la
recherche, 59650 Villeneuve d'Ascq, for Qilive brand products, within its capacity as manufacturer.
The Qilive guarantee is applied without prejudice to your rights to benefit, freely, from the legal
compliance guarantee applicable in the country of marketing. For further information on the legal
compliance guarantee, please refer to your retailer's T&Cs of Sale (General Terms and Conditions
of Sale).
Causes and solutions
WARNING: In the event of the glass surface breaking:
- immediately switch off all of the burners and any electrical
heating elements, and isolate the appliance from any energy
sources,
- Do not touch the surface of the appliance,
- Do not use the appliance.
Contact the After-Sales Service.
Use of cooking utensils with sharp edges. Use of unsuitable
cleaning products.
Use pots and pans with a flat, smooth, dirt-free base. Refer to
the Ceramic Hob Maintenance section.
- Check that the power cable is properly plugged in.
- The fuse isn't working or has short-circuited. Check the fuses.
If the fuse has short-circuited, remove or replace it.
- There may have been a surge in the electrical network.
Unplug the power cable from the power socket and then plug
it back in.
- There may not be any power. Check that the power supply
is working and the fuses are set properly. If necessary, reset
the fuses.
It is normal to see steam while the oven is in operation. This is
not a breakdown.
When metal parts heat up, they may make noises as they
expand. This is not a malfunction or a breakdown.
- The mode and/or temperature dial(s) may not be correctly
set. Adjust them.
- The oven door is opened too frequently during cooking.
Limit how many times the oven door is opened to only
strictly necessary openings. (E.g., when turning a roast over
and basting it). If you open the door frequently, the internal
temperature will drop and the cooking result will be affected.
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