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MN008401A01-AH
Chapter 6: Home Screen
6.1.4.3
Resetting Your MFA PIN
If you forget your Multi Factor Authentication (MFA) PIN, you can reset this PIN.
Procedure:
1. From the Home screen, tap Shift Manager Launcher.
2. Tap PIN Settings → Forgot PIN → RESET.
3. Log on CommandCentral by entering your username or email address and password.
4. Tap SIGN ON.
Result: You enter the MFA enrollment process.
6.1.4.4
Deleting Your MFA PIN
You can delete your Multi Factor Authentication (MFA) PIN at any time.
Procedure:
1. From the Home screen, tap Shift Manager Launcher.
2. Tap PIN Settings → Delete PIN → DELETE.
Result: You return to the PIN Settings screen and the Delete PIN option is no longer available.
6.1.4.5
Logging On to CommandCentral
Procedure:
1. From the Home screen, tap Shift Manager Launcher.
2. Tap CommandCentral Login → Tap to enter PIN.
3. Enter your Multi Factor Authentication (MFA) PIN number and tap
You have five attempts to log on to CommandCentral with the MFA PIN. If you fail to log on, your radio
returns to the Shift Manager screen in a logged out state. You must log on to CommandCentral using
your username or email address and password. You then enter the MFA PIN enrollment process.
Result: You are logged on to CommandCentral.
6.1.5
CommandCentral Authentication Login
To log into the CommandCentral for the first time, simply follow the First-Time Login steps as follows.
NOTE: After selecting Remember my username, the First-Time Login steps will be skipped on
subsequent logins.
After you have logged in, you can view your agency details (Agency name, Unit ID, Auto logout date and
time). You will be notified when you are about to be logged out when you see a logout timer on the widget.
The timer is displayed 1 hour before the logout time if the session timeout is set to less than 29 days, or 20
hours before if session timeout is set to more than 29 days.
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