STORZ & BICKEL Plenty Mode D'emploi page 65

14.1. Warranty
Storz & Bickel GmbH as the seller war-
rants to the customer that the product
is free from defects in accordance
with the provisions of German law
under the terms of our General Terms
and Conditions (GTC), which form the
basis of the purchase contract and
can be read at www.storz-bickel.com/
legal.Of course, STORZ & BICKEL will
only be subject to a warranty obliga-
tion if the customer has purchased
the products directly from us. If prod-
ucts are purchased from third parties,
warranty claims may only be asserted
against these third parties, and STORZ
& BICKEL cannot provide any informa-
tion on the content of such claims.
In clarification, we would like to note
once again, that the warranty extends
only to correcting such initial defects
that exist despite proper handling of
the product in consideration of this In-
structions for Use and further informa-
tion provided to users. Normal wear or
tear to the products is not considered a
defect under warranty law. If the cus-
tomer has commissioned third parties
with completing maintenance or repair
of the product, or if the customer uses
external products, STORZ & BICKEL's
warranty obligations will only exist if
the customer can prove that the defect
was not caused by use of the external
service or external product.
14. WA R R A N T Y, L I A B I L I T Y
STORZ & BICKEL will decide at its own
discretion whether to correct a defect
covered by warranty law through re-
pair or by delivering a new product to
the customer.
In order to assert warranty claims,
please start an RMA (Return Merchan-
dise Authorization). Please visit our
homepage www.storz-bickel.com/
service and follow the steps described
there.
Please use external packaging that
would prevent any damage during
transportation.
In order to avoid misunderstandings,
we would like to note that all informa-
tion on our products provided in this
Instructions for Use or elsewhere
does not represent any guarantee of
features or durability, unless we have
expressly referred to a guarantee for
such features or durability.
65