Troubleshooting Guide; Error Message Guide - Hatco Flav-R 2-Go Manuel D'installation Et D'utilisation

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit does not operate
(blank touchscreen).
Locker door not locking.
Locker door not opening.
Locker door not closing.
Passcode is not working.
Locker is heating.
Locker is not heating.
Error Messages
The locker system will display errors in the following ways:
• When the unit is turned on.
• When is pressed on the Select Lockers screen.
• When the "Errors" button is selected on the System Settings
screen.
• When a new error occurs during operation.
When an error mesage is displayed, touch OK or
acknowledge the error and return to normal operation.

Error Message Guide

Error Message
Locker Communication!
Temp Sensor Out of Range! Move Power I/O (on/off) switch to the O (off) position.
Display Communication!
Probable Cause
Unit unplugged.
Power I/O (on/off) switch in O (Off) position.
Unit connected to incorrect power supply.
Locker system not leveled during installation.
Door/hinges are defective.
Fuse tripped due to over heating.
Defective actuator.
Incorrect passcode is entered.
Locker set to Heated setting.
Locker set to Ambient setting.
Locker's temperature sensor is defective.
Error message "Temp Sensor Out of Range!"
appears on touchscreen display.
Troubleshooting
Move Power I/O (on/off) switch to the O (off) position.
Wait 5 seconds and move the Power I/O to the I (on)
position.
Wait 5 seconds and move the Power I/O to the I (on)
position.
Move Power I/O (on/off) switch to the O (off) position.
Wait 5 seconds and move the Power I/O to the I (on)
position.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Make sure unit is plugged in.
Move Power I/O (on/off) switch to the I (On) position.
Refer to SPECIFICATIONS section for unit electrical
specifications. Contact a qualified electrician to determine and
install proper voltage and size electrical receptacle.
Level the locker system.
Inspect that the door is making contact with the locker magnet. If
contact is not being made, then the door/hinges need to be replaced.
Move Power I/O (on/off) switch to the O (Off) position and let
unit cool. Turn unit on after it cools down. If problem reoccurs,
contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Refer to the "Change a Locker's Heated/Ambient Setting"
procedure in the OPERATION section.
Refer to the "Change a Locker's Heated/Ambient Setting"
procedure in the OPERATION section.
Reboot the unit by turning power switch of and on. If issue
continues, contact Authorized Service Agent or Hatco for
assistance.
Locker Communication!
The system cannot communicate to a specific locker. Turn
power off and on to reboot. If problem continues, call service.
Temp Sensor Out of Range!
The temperature sensor is malfunctioning in a specific locker.
Turn power off and on to reboot. If problem continues, call
service.
Display Communication!
to
The system cannot communicate to all lockers. Turn power off
and on to reboot. If problem continues, call service.
Contact Authorized Service Agent or Hatco for assistance.
The locker will not function until the unit is serviced.
All other lockers will function normally.
Contact Authorized Service Agent or Hatco for assistance.
The locker will not function as a heated locker, but can
be used as an ambient locker until the unit is serviced.
All other lockers will function normally.
Contact Authorized Service Agent or Hatco for
assistance.
No lockers will function until the unit is serviced.
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English
WARNING
Corrective Action
Corrective Action
(if Troubleshooting fails to fix)
Form No. F2GPM-0721