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TROUBLESHOOTING TIPS
Problem
Oven Will Not Self Clean
Oven Not Clean After A
Clean Cycle
Oven Racks Are Difficult
To Slide
Timer Does Not Work
HESTAN CUE
®
PAN
Problem
Pan won't pair or activate
when tapping handle
Experiencing performance
or minor technical issues
including seeing 20°F or
100°F as set temperature
The unit cancelled my
precision cooking mode
Unable to reach set
temperature in Precision
Cooking mode
Hestan Cue
cookware
®
battery life does not last as
long as expected
49-2001169 Rev. 2
Possible Cause
The oven temperature is too high to set a self-clean operation.
Allow the oven to cool below the locking temperature and reset the controls.
The controls are not properly set. See the Self-Cleaning Oven section.
The oven was heavily soiled. Clean up heavy spillovers before starting the clean cycle. Heavily
soiled ovens may need to self-clean again.
Oven is connected to a 208V electrical supply. Set your cleaning time for 5 hours.
The oven controls are not properly set. See the Self-Cleaning Oven section.
The racks were cleaned in the self-clean cycle and now need periodic lubrication.
Do not spray with a cooking spray or other lubricant sprays. See Full Extension Oven Racks in the
Care and Cleaning section.
The timer cannot be used while the oven is self-cleaning.
Possible Cause
Tapping force is too light.
Battery in pan is low or dead.
Using different pan hardware.
Old unit or pan software.
Battery in device is low or dead.
Outdated unit or pan software.
Your precision cooking device has
gone out of range.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your
precision cooking device.
Boiling water or cooking liquid based
foods at high temperatures will result
in temperature stalls close to the set
temperature.
Pan is sensing slight vibrations when
not in use.
What To Do
Double tap the pan with firm taps (or knock) on the black
plastic endcap.
Replace AAA battery, installing with positive end out of
handle.
Check that your pan has a black endcap that unscrews
from the end of the handle. Pans with an oval module
reading "Hestan Cue
®
" will not work.
Connect your unit to the SmartHQ™ mobile app and
update unit software. Connect your unit and pan to the
Hestan
®
Smart Cooking app and update pan software.
Replace AAA battery in pan.
Connect your unit to the SmartHQ™ mobile app and
update unit software. Connect your unit and pan to the
Hestan
®
Smart Cooking app and update pan software.
This could indicate a problem with the device. If the
problem persists, please contact the device manufacturer.
This could indicate a problem with the device or the unit.
If the problem persists, please contact the device or unit
manufacturer.
Use temperature settings for pan frying, sautéing, and
searing when using Hestan Cue
Turn the black plastic endcap of handle one half rotation to
disconnect power.
®
cookware.
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